Brain Freeze

Good Rating60%
Based on 25 most recent customer reviews
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Reviews (46)

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Good Rating60%Based on 25 most recent customer reviews

Reviews (46)

terribleRhona26/03/2024
Placed order for 7pm which was confirmedby brain freeze for 7pm. A taxi driver arrived at 5.55pm with a delivery over an hour early. It was the hot waffles and ice cream. Why would I order something for 7 and it arrives before 6? Brain freeze states that it was delivered within a timely manner an hour early is a timely manner to them. Were we were to have dessert before dinner or even before people arrived so that I wasnt dishing up milk on cold soggy waffles. They refused to replace or refund as they think this is acceptable practice not to read an order to see when delivery is required. I wont make another order with them as they obviously cannot read instructions or tell time. The ice cream 3 scoops per tub x 2 wasnt even 1/2 full and the waffles were burnt Thanks Scoffable they have refunded the cost maybe this incompetent ice cream parlour should look more closely at orders in future
greatCatherine21/03/2024
greatLaura10/02/2024
the milkshakes are AMAZING.
goodSuzanne11/01/2024
greatStephen11/10/2023
greatDan31/07/2023
Followed order notes perfectly arrived when said and driver friendly would order from them again.
greatDan23/07/2023
Quick delivery followed order notes exactly can't find any fault would definitely order from them again.
greatDan12/08/2022
Arrived quickly and well packaged and tasted great.
terribleScott18/11/2021
Nearly 2 hours for delivery. Very poor
terribleHarris10/11/2021
terribleRyan11/06/2021
Our order was over 40 minutes late, took almost 2 hours to arrive (im 10 mins up the road) Then finally it got here and the ice cream was melted and a milkshake was missing. Utterly abysmal serivce, wont be back.
greatJo11/02/2021
Easy to deal with. Delivered quickly. Exactly what I asked for. If would be god to see some traditional sweets on offer too.
goodMartin05/02/2021
badJonathan01/02/2021
No cream with both creps or sauce
goodMegan18/01/2021
badCara14/01/2021
terribleGeorgie23/11/2020
badJim17/08/2020
Took over an hour and a half to deliver
goodKimberley16/08/2020
greatLynne30/05/2020
badFraser30/05/2020
When I ordered the wait time was 1hr 45min, I called to cancel as this would mean it was arrive at 10.15pm, I was assured that this wouldnt be this long and only 45mins, it in fact took 1hr 30mins, was just about to go to bed when it arrived. Food itself was nice let down by service.
goodLeeanne23/05/2020
Was yummy
goodDavid18/05/2020
greatAmy10/05/2020
badShelley21/04/2020
Strawberries didnt seem fresh the Nutella didnt taste like it and the cookie dough was over done. Waste of money
badJenn19/04/2020
goodGraeme16/04/2020
greatGillian12/04/2020
terribleKirsty11/04/2020
Waited over two hours for order. Phoned ad was told no one had put the order into the system so wasnt even made. Arrived cold still! Almost 3 hours from ordering to actually receiving it!
badPaula07/04/2020
Ordered three items, one didn't arrive, one was wrong, one was OK. Called them to let them know and they sent out the correct ones.