The Lucky Star

Great Rating86%
Based on 14 most recent customer reviews
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Reviews (30)

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Great Rating86%Based on 14 most recent customer reviews

Reviews (30)

badCheral12/12/2023
1 hour 45 min from order accepted and food wasnt the hotest plus very greasy but might be because it cooled a bit usually good but not to impressed tonight
terribleJohn10/12/2023
My order was cancelled not for the first tme
terribleIain14/05/2023
Delivery was 30 mins late.. food was cold.. no apology from delivery guy.. terrible service not sure why I paid £3 for very late very cold food.. awful experience.. would like some feedback on this
badLaura06/01/2023
badAlexander22/05/2022
Oil wasnt good taste
badSimon11/04/2022
badApril25/03/2022
Late by an hour
terribleAlexander27/02/2022
Very dry stuff that has been lying service was great food disgusting not be bying anything for a while couple of times not been good that was the worse
badAlexander06/02/2022
I didnt enjoy the nacaroni cheese it was all dried up not nice
badJack23/12/2021
terribleCatherine12/12/2021
badMary29/11/2021
Everyones supper was cold always have a brill supper from you but saturday it was late wet every supper paper and cold did not enjoy at all i was £39 as i had my son and his family at home with me.
badNeil12/09/2021
Food was good but took over an hour to come first time used delivery and wont be again shop is only 10 min walk and ordered for opening
terribleDavid04/08/2021
Order was over an hour late. That would have been OK but the fish and chips were stone cold and greasy and not fit to eat.Would never order again. Has there been a change of owner?
Reply from The Lucky Star
Im sorry to hear that this is the first time someones complained about this, we are having a problem with the driver but it has been sorted out now. If you would like you could call us and we could resend your order again.
terribleAnn14/07/2021
The batter on the fish and the sausage was far to over cooked as it was so hard to cut into , very dissapointed as we normally love the food from here
terribleKeryl27/05/2021
Waited over 2 hours for the delivery and also phoned 3 times and was told they were waiting for the delivery driver to come back. They should really have more delivery drivers if thats the case
badDavid30/04/2021
Chips were very good as they had just been cooked. Dressed fish was overcooked, breadcrumbs were hard and fish was shrunken and dry. My last order of the same food was a lot better.
terribleKeith19/03/2021
badGillian27/02/2021
Unfortunately not complete order received, missing curry sauce to accompany meal
badEmma24/01/2021
Last time we ordered we had bones in the fish. Thought wed try again but this time there was 13 bones in the fish. 1 is excusable, 2 or 3 not good but 13!! Thats ridiculous. Curry sauce was like water. Loads of chips where black. Big portions just a shame we couldn't eat the fish / lots of chips or curry sauce
badJordan23/01/2021
terribleChloe-Susan09/12/2020
Found hair on my food and it gave me food poisoning wouldnt recommend to my worst enemy
badPat18/09/2020
Food arrived nearly one hour after estimated time. Fish was OK but chips were cold. When I called was told driver had just left- he arrived 30 mins later for a 10 mins journey.
Reply from The Lucky Star
We are very sorry, we had a problem with the driver as he was new and didn't know ayr that well but he has left now and we have our old driver. Sorry that will never happen again.
badBryan03/09/2020
Delivery driver was given wrong address so food was Luke warm when it arrived
badJanet14/08/2020
had to phone me twice to find the house and took over an hour and the chips were not nice.
Reply from The Lucky Star
Sorry for any inconvenience. If you order next time, make sure to say in comments its the green gate next to Taj Mahal as it is very difficult to find.
badMark03/12/2019
Food was great, very pleased but they brought two cans of Diet Coke when I ordered diet iron bru 😞
badAngela04/08/2019
Was quite disappointed this time. The fish was lovely but the chips weren't cooked enough most of them hard and crunchy. The previous times of ordering everything was lovely.
badGillian12/07/2019
Disappointed with order chips had bad aftertaste and fish was soggy batter because the container it was in
badJanice08/12/2018
I ordered haggis which was tasteless and sausage which was soggy. Also it wasn't very hot. I will say though that delivery was fast and driver very pleasant
badKerry06/12/2018
just wasn’t nice this time