Kathryn15/02/2021
I hate leaving bad reviews, but last night was beyond disappointing. We placed the order at 6:30pm, to be delivered at 9pm. This gave them 2 and a half hours notice to prepare two waffles, and a bag of sweeties. At 9:20pm, we called and asked how long food would be, and were told that it had left the shop and wouldn't be long. At 9:40pm, we were exhausted and called again, to be told (again!) that it wouldn't be long. At 9:55pm, almost an hour late (3 and a half hours after ordering) - food arrived! Cold. Except the ice cream, which was open, all over the bag and melted. Additionally, the delivery driver arrived in a taxi, so I can only imagine that after the waffles had been picked up at the store, that the driver decided to pick up a local passenger, rather than delivering food first. It was supposed to be a nice V Day treat, but spending £20 for two cold waffles, melted inedible ice cream, and a tiny bag of sweets that were covered in said melted ice cream WAY past the estimated delivery time is beyond a joke. Incredibly disappointed, as we've ordered from them before and the service had been decent, but last night was not acceptable. It'll be a long time before we order from them again.