Hi steven this is manager from flames i do apologise for what had happened accept our apology for that it was genuine mistake you ordered a chicken pakora with no raw onions on top but person who made your order didn't see the instruction but i am wondering you phoned and we sent it to you straightway i don't know the reason for this review when we sorted it out for you. I mean you did leave reviews in past and mentioned you wont be back and we always try our best to keep the service top class for our customers we are hoping to see some good reviews in future from yourself.

Hi lewis sorry to hear about the wrong can was sent to you. Think you are unhappy about the can not the munchy box because i was working myself and made the munchy box nothing was wrong with it it was only can you were more annoyed with i run out the coca cola cans thats why we sent you Pepsi you should have phone rhe shop and let us know. I am sorry once again thanks

Hi Gareth this ia manager from flames. I spoke to yourself yesterday when you called the shop to explain chicken was missing in you dhansak. Gareth i did offer to replace you whole meal not only curry i said we will send you a full new meal on priority base and just give this whole meal back to driver but you refuse to take the offer i did apologise but you kept repeating the same issue i did everything to sort it out but you refused to take anything i mean i couldn't do anything after that. Hope we will sort it in future please don't let this put hou off hope to see you in future and will sort it out. Thanks flames

Hi Connie, this is the manager from Flames. First of all, your whole review is wrong , and it's a false review. We delivered your order within 35 minutes after you placed your order, and second, you ordered the budget box 3, which clearly says budget box 3 comes with mini calzone chips and cheese tub of sauce and can of juice you got exactly what you ordered I don't understand what was you were moaning about you had huge argument with me on the phone and said I have ordered a wrong thing . Then you phoned scoffable and wanted refund what we should refund you for? you got what you ordered, and now you are posting the wrong information and review on scoffable, but I'm glad I have made things very clear here for my other customers to read what had actually happened. Flames

Hi sorry for what happend last night. I would like to mention few things here first of all you should have phone the shop and let us know i spoke to my driver your order total was £13.70 my driver gave you £ 6.30 change but you were aggressive to my driver. And second you never ever placed order with us before u mentioned its not the first time happened from flames drivers this is very wrong saying customer service and satisfaction is first priority and if someone brings anything like this to our notice we take it very serious but because you never placed order with us before and my drivers have a great reputation they will never do anything like that to our customer as the reviews will tell customers has commented on drivers job and service too. The reason for your anger is that you are based in blackburn and you placed order and Christmas day and the you phoned 10 minutes late to find where the delivery was and i told you it 90 minutes time on it so you took the anger out on the driver. Its not the drivers fault they ate out trying their best to deliver customers food on Christmas day don't have right to speak to drivers aggressively. You were very impatient.Flames