Cows & Cocks @ Don Pollo

Great Rating85%
Based on 13 most recent customer reviews
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Reviews (24)

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Great Rating85%Based on 13 most recent customer reviews

Reviews (24)

terribleMichelle02/03/2026
They stole £81 and no food and refused to give me my refund afterwards they are the worst company i think they should be closed down and when I spoke to them on the phone the lady on the phone was abusive and she told me Im not entitled to my refund back and they use a different number from the one she has on google so its hard to call them
Reply from Cows & Cocks @ Don Pollo
Absolutely not true !!! You order food and specified a zero contact delivery - leave on doorstep which we found strange. We contacted scoffable before sending the order out and they assured us it was fine. Our driver called you and scoffable called you. YOU didnt answer we left the food on your doorstep as per YOUR instructions and then magically you called us to say you hadnt had a delivery or any missed calls. We have all telephone calls with you recorded and we have photographic evidence of the food on your doorstep. You were abusive towards our staff.
badDerek03/01/2026
Cold and soggy
terribleWilliam05/12/2025
Hot dog was not good
badWilliam07/11/2025
Food was not very good
terribleRoss22/09/2025
We waited about 90mins on our food , had tried contacting them by fone about 10 times to see where our food was, but wasnt able to reach them just kept getting a beeping sound through the fone.once the food did come , the burgers , chips and onion rings were completely soden and just totally soggy. Chips were cold and soaked with condensation. Its the worst order Ive ever purchased on Scoffable. I tried calling another few times once we seen how bad the food was but same again , fone just kept beeping. Mostly all of our order was completely wasted as it was un-eatable. After spending nearly £60 on a food order we still had to make something in the house anyway, which is what we were trying to avoid as we had ordered this to save time and hassle of cooking as we were dealing with other family things at the time. I definitely would never order from here again. Impossible to even speak with someone on the fone. Not a good experience
terribleDominika04/01/2025
badConnie17/11/2024
The food arrived 30 mins after the suggested delivery date. And it was all cold. I had to microwave the philli steak and loaded fries so that wasnt great and although the food was lovely, I think if it actually arrived hot we would have enjoyed it better. Coming from Livingston wouldnt cause it to be cold in arrival. So a new system to retain the heat needs to be adopted for deliveries. No full refund given as they suggested the food was up to thier standard. So cold food is thier high standard. Not great.
terribleCaitlyn14/11/2024
terribleKaren14/11/2024
Massively disappointed. Two burgers sodden wet, goujons and beef burgers burnt and dry. Chips and onion rings soggy and stuck together. Honestly disgusting and couldn't pick up the burgers. £40 of food went in the bin. Wont order from here again. Shame because the flavour was there but inedible with how wet it all was.
badCory08/10/2024
The quality of the food on the menu has been steadily declining in the last couple of months sometimes it's ten out of ten but other nights it's not worth it.
terribleMarco04/10/2024
terribleLynsey26/09/2024
Nachos were all soggy and soft, no jalapeos. Went majorly down hill from first opening.
terribleJames25/08/2024
Burger was cold never received my milkShake after getting told driver would come bk
Reply from Cows & Cocks @ Don Pollo
Hi we spoke with driver and they assured us that this was delivered after a short delay ?
terribleAshley20/08/2024
terribleDanielle15/08/2024
Really disappointed, would have been banging meal but my hotdog was like rubber and my chicken was burnt, everything over cooked
Reply from Cows & Cocks @ Don Pollo
Hi, thank you for the feedback this will be passed onto the team in order to improve our services. We are extremely sorry for any issues your experienced and will do everything in our power to make this a isolated incident.
badStephanie20/07/2024
terribleTom04/05/2024
Half an hour late. Chips were soggy and tepid. Burger bun base was soggy. Burgers were inedible. Wont be using again.
badFrancis29/03/2024
This was the second time ordering from this vendor. The chicken wings were very good on both occa. The basis for the rating is related to the side dishes. Minimal portion sizes, lack lustre quality at above average price point both times warrant the rating.
terribleJamie03/03/2024
Worst 35£ ive spent.
badCameron25/02/2024
Burger and steak sub roll were good although the Natchos had yet to nothing salsa on them, and doesnt mention that there would be sour cream on them or Id have removed them with the guacamole, looked like King Kong had the time of his life over them
terribleTeresa24/02/2024
First and last time I order from here. Food was terrible, overpriced and definitely not worth the 90 minutes wait
badJanet23/02/2024
Ordered Nachos and got dirty fries Wasn't nice
Reply from Cows & Cocks @ Don Pollo
Hi Ian so sorry for the mix up please contact us asap
badJordan13/02/2024
badNicole29/01/2024
Food was cold when arrived and fries were very soggy
Reply from Cows & Cocks @ Don Pollo
Hi there, Im so sorry for the poor quality thats not the way we like to operate Ill have a chat with the driver in question as the food should have arrived perfectly