I love supporting local businesses but after 3 years of this place being open and still to be presented with cold food. A 3 min delivery as the takeaway is at the top of the village, so you'd think delivering it would be quicker and the food warm but nope. To order and get it delivered an hour later cold makes me think it was cooked an hour before it was delivered. unfortunately I won't be supporting this takeaway again.... absolutely shocking!!!
Reply from Easy Burgers
Thank you for the feedback. While we appreciate your 3 years of support, were a bit confused by the timeline here. According to our system and our WhatsApp chat history where you checked in on the time, your food was actually delivered 20 minutes before the estimated arrival time, not an hour late. Our kitchen definitely doesnt cook food an hour in advance, though we appreciate the creative theory! It's unfortunate that our private chat ended with you laughing at us, but as a business at the top of the village, we take our transit times very seriously. We wish you all the best. Eric&Co
Ronald14/06/2026
Andrea05/06/2026
The chips was really salty and the burger bun was soaked because of the veggies. Also, it was cold by the time I would get it.
Reply from Easy Burgers
Thank you for the feedback.I'm really sorry to hear that the meal missed the mark tonight. We always aim for the perfect balance with our seasoning, so I'll pass the word to the kitchen about the salt. It sounds like the delivery journey took longer than it should have, which caused the food to cool down and the veggies to steam the bun. Please message the shop directly with your order details so I can look into what happened with the delivery transit time tonight. Eric
Klaudia03/06/2026
I got leftover food which is terrible. Leftover chips, nuggets everything is like a sponge. I never called them because I am still angry about this
Reply from Easy Burgers
Hello Klaudia.Im sorry you weren't happy with your meal, but I have to gently correct you herewe absolutely never serve leftover food. Our nuggets are only ever cooked the moment an order hits the screen, and our chips are prepped fresh daily. It sounds like something went wrong during transit to make the food lose its crispness. We take food quality very seriously, so its a shame you didn't call us at the time so we could fix it. Because we value our customers and want to make it right, please message the shop directlyId love to arrange a fresh replacement order for you on us so you can experience it the way its supposed to be. Eric
Jack16/05/2026
Kayden05/04/2026
Shirley26/03/2026
Every time I order something theres always something missing I wouldnt mind but I payed extra as well
Being a regular, would never usually complain due to lateness etc as the food is usually good & I'm relatively understanding. But just waited 2.5 hours for cold food & shocking customer service.Used to genuinely rave about the place to friends, however it's gone so downhill since first opening & seriously considering future returns.Maybe best to collect.
Reply from Easy Burgers
I am really sorry to hear this. As a regular, you know this isn't the standard we aim for at Easy Burger. We had a new driver struggle with the route tonight, which is no excuse for a 2.5-hour wait and cold food. Regarding the refund, I truly wish I could hit 'refund' on my end, but since it was through Scoffable, their system requires you to contact them directlyI'm sorry if that felt like poor service, it certainly wasn't my intention. Id love to make this right personally. Please message me directly to talk about this. Eric
Brodie27/12/2025
took ages but the food was decent the milkshake was good but you couldnt taste the biscof overall 4/10
Reply from Easy Burgers
Hm...π€
Daniel06/12/2025
Disappointing. Not the usual service
Reply from Easy Burgers
So what went wrong? π€
Lewis30/11/2025
Normally 10/10 couldnt fault it but this time has been horrendous Me or my partner not been able to eat since our meal, both stomachs in agony and back n forth to toilet constantly
Reply from Easy Burgers
Hope you are well now. Honesty hard to read this and even tougher to comment on this.
Dayle26/11/2025
Adam20/11/2025
Usually have no issues with easy burgers.90 min wait which is usually standard and the quality is typically amazing. Worth the wait. However Chips were 100% old, had been sitting in a hot plate or something as they were over fried and stodgy. Burger was okay slightly burnt. Mozzarella sticks were good. Usually have zero issues at all. Was really disappointed and couldnt finish the chips or the burger. Barley made a dent.
Cam17/11/2025
Lewis16/11/2025
Order was wrong, beef patties were cremated beyond belief there must be a cheese shortage also as there next to none on the burger the chips were freezing and my chicken wrap was a chicken burger
Reply from Easy Burgers
Thank you for taking the time to leave us a review and we are sorry to read you did not enjoy your food. Unfortunately we only do smashburgers which are different than regular burgers. It might seems for some like the patties were overcooked but that's not the case. As for the chicken wrap, unless it was made by mistake as chicken burger, our chicken strips are usually pretty large, so this could confusing sometimes. Hopefully you will have better experience next time, if you give as another chance.
Chris15/11/2025
Ill start off by saying the food cant really be faulted, been using the place a while now but the delivery times recently and inability to check orders before they leave the shop are beyond a joke! Tonight was the icing on the cake for me, 2.5hrs it took to complete my order (2 visits because of missing items) from a place thats only couple mile along the road. I get you can be busy but either hire more drivers or dont take orders!
Reply from Easy Burgers
Thank you for taking the time to leave us a review and we are really gutted to hear this. If I remember correctly, this has unfortunately happened to you twice, for essentially the same reason. If you could WhatsApp me on 7460 984343 or email me at info@easyburgers.uk, I'd like to discuss this with you. Glad you did enjoy the food, though.
Jack19/09/2025
Tamara19/09/2025
We ordered food at 19:14pm and never came till 21:05pm and it was cold food had to be binned
Reply from Easy Burgers
We 80s kids were always hit with "there are starving children in Africa"
Hello! Get back to us, please, and we fix that for you. So sorry for that bad experience π
Rebecca13/07/2025
Shannon05/06/2025
Took almost 2 hours to arrive and when it arrived they did not bring the juices that we ordered
Reply from Easy Burgers
So sorry to read that. We apologize for the delays in service and the issues you encountered with your missing drinks. It is always recommended to call the shop and address any issue directly.Hopefully you will give us another chance in the future.
Andy05/06/2025
Not this specific order, it was one I ordered tonight. Genuinely the worst experience Ive ever had with a takeaway. Ordered at 7:37pm, 1 hour and 30 minutes I was quoted (which is poor for a burger and chips and a 7 minute drive anyway). Was 30 minutes late when I was told it was out for delivery, a further 20 minutes passed and it hadnt came still. Scoffable then told me 20 minutes after that it had just been prepared, and when phoned the shop for a third time it hadnt left the shop. Will genuinely never use again. 3 hours and no food. Wish you all the best in your business, but it wont be me supporting it anymore.
Reply from Easy Burgers
I apologize for your bad experience and no excuse for it. We continuously try that we meet your expectations but I understand sometimes things get overlooked. Also we are aware of delivery times, that sometimes are overdue, and we understand your (and other customers) frustrations in this matter. And we trying to improve our delivery process which is difficult because of the high demand for our food. So sorry to see you go, but as I said it is completely understandable decision... But we still hope to have the chance to serve you better in the future!Regards, Eric.
Katie16/04/2025
Order was not only wrong, but the food that did come was cold and needed reheated. After taking 90 minutes for delivery. Its a shame because when they get it right, the food is good but unfortunately, the order has been wrong more often than not. I did contact the restaurant and they offered to send out the correct order, I declined and asked for a refund as at that point it was quicker to just make food.
Arlene03/04/2025
2nd time ordering food from here, to give the guy the benefit of the doubt as he was working on his own last time i ordered, and heard he had a delivery driver... yet again, the food came cold. It's a 1-2 minute car journey, and if i had to walk to get it, then it would be cold before i got home. The food is nice, but the fact they can't keep it fresh or warm is a big concern... i wont be ordering here again
Nicola09/03/2025
was okay not the best ive had, got buffalo fries that were cold n drenched in sauce to the point it was actually sickening. got the filthy fries as well came with 1 patty n was pretty tasteless it was rush hour tho so could explain why it was cold? ntp thonot that it bothers me but gave a Β£2 tip aswell didnt seem very grateful
Reply from Easy Burgers
Hi Nicola, sorry to hear this isnt what you hoped for. We will discuss your feedback with the team internally and resolve the issue. please, WhatsApp me 07460 984343 or email info@easyburgers.uk. β€Eric&Co
Declan08/03/2025
John08/03/2025
Forgot my garlic mayo
Reply from Easy Burgers
Did anything else contribute to the negative rating? The missing sauce could have been delivered with something extra if you had just let us know. But why, right?
Stacey21/02/2025
Ordered and 2h later the food came. Chips were cold and soggy. Item was missing but they brought it to us. Don't think I'll be back.