Order was not only wrong, but the food that did come was cold and needed reheated. After taking 90 minutes for delivery. Its a shame because when they get it right, the food is good but unfortunately, the order has been wrong more often than not. I did contact the restaurant and they offered to send out the correct order, I declined and asked for a refund as at that point it was quicker to just make food.
Arlene03/04/2025
2nd time ordering food from here, to give the guy the benefit of the doubt as he was working on his own last time i ordered, and heard he had a delivery driver... yet again, the food came cold. It's a 1-2 minute car journey, and if i had to walk to get it, then it would be cold before i got home. The food is nice, but the fact they can't keep it fresh or warm is a big concern... i wont be ordering here again
Nicola09/03/2025
was okay not the best ive had, got buffalo fries that were cold n drenched in sauce to the point it was actually sickening. got the filthy fries as well came with 1 patty n was pretty tasteless it was rush hour tho so could explain why it was cold? ntp thonot that it bothers me but gave a £2 tip aswell didnt seem very grateful
Reply from Easy Burgers
Hi Nicola, sorry to hear this isnt what you hoped for. We will discuss your feedback with the team internally and resolve the issue. please, WhatsApp me 07460 984343 or email info@easyburgers.uk. ❤Eric&Co
Declan08/03/2025
John08/03/2025
Forgot my garlic mayo
Reply from Easy Burgers
Did anything else contribute to the negative rating? The missing sauce could have been delivered with something extra if you had just let us know. But why, right?
Stacey21/02/2025
Ordered and 2h later the food came. Chips were cold and soggy. Item was missing but they brought it to us. Don't think I'll be back.
Lenin09/02/2025
Dry
Reply from Easy Burgers
So sorry for you bad experience. The issue with bad quality mince has been addressed to our butcher to make sure it won't happen again. We hope the food you received next day was what you expected. ❤Eric&Co
Andy11/01/2025
Daniel05/01/2025
Food was frozen, chips were soggy and cold. Smash burger was rock hard and way over cooked
Reply from Easy Burgers
Dear Daniel, thank you for your 'honest' feedback. It's hard to see that everything went wrong from our side but obviously bad things happen sometimes and I believe we always have the opportunity, if given, to make things right. ❤Eric&Co
Lauren Alexandra30/11/2024
Food was well over cooked anx dripping with grease
Reply from Easy Burgers
Your order:1x Milkshake - Banana, 1x Cheesos (5), 1x Breaded Garlic Mushrooms. .....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................You may understand that sometimes restaurants and their staff have an off night. While we work very hard to make it right, sometimes that doesn't happen like we want it to, and we certainly work to correct things in the moment. However, your opinion here don't reflect what our restaurant and service are truly like, and your inflammatory and inaccurate comment are unconstructive. We clearly have a different viewpoint about your experience with us.
Halle23/11/2024
Sinead23/11/2024
Sam17/11/2024
Ordered/payed for Cheetos never got them was also late
Reply from Easy Burgers
Hello, we are really sorry for missing item. We tried to contact you and the voucher has been issued eventually. ❤Eric&Co
John03/11/2024
The food was good but the delivery service was atrocious as took almost 2 goyrs to be delivered
Reply from Easy Burgers
Hello, John. We strive to provide the best service and quality, and it seems we fell short this time. We hope to do better in the future. ❤Eric&Co
Andy02/11/2024
Ordered my food at 5pm, asking for it to be delivered at 8pm. Never turned up till 9pm, and has evidently been sitting in the shop for some time. Stale chips, burger lukewarm, rubbery mozzarella sticks. Worst experience Ive had here, utterly disgraceful performance. Really put me off.
Reply from Easy Burgers
I respect you sharing your experience, Andy. Legendary service is just as important as providing delicious food. I'm sorry to hear you did not feel you received both at this occasion. But I believe we always have the opportunity, if given, to make it right. Would you, please, message me info"easyburgers.uk or call the shop so we can sort it out? ❤Eric&Co
Danny31/10/2024
Ben11/10/2024
First let me say this is the best takeaway. I'm a regular. But tonight was not good. Over an hour and a half late. I don't want to leave bad feedback becuase as I said it's a great place. But tonight.... Not great. At all. Very dissapointed
Reply from Easy Burgers
Hello Ben, appreciate your honest feedback and apologize for not meeting your expectations this time. And not to worry, I am so happy for the details you provided, so we know what exactly went wrong. That night we had a high demand for our food, which overwhelmed kitchen and lead to longer wait times. We are so sorry. Hopefully we do better next time... ❤Eric&Co
Natasha27/09/2024
Amanda01/09/2024
Brandon24/08/2024
Shannon21/07/2024
Waited 3 plus hours for two meals yesterday. The woman who answered the phone was very unapologetic and basically told me a driver had been sent away for the past 40 minutes so I would just have to wait even longer. Food was finally delivered at 11pm. Nobody was interested in it by that point.
Reply from Easy Burgers
We're sorry to hear, Shannon, that we didn't quite hit the top marks on this occasion. We've made note of your comments and we'll inform the team onsite so we can make improvements. We do hope this one experience won't put you off giving us another go in the future! ❤Eric&Co
Paul22/06/2024
Probably the last time ordering been regular since before it opened as a shop. Not the same as when it first started gradually quality has went down
Reply from Easy Burgers
Dear Paul, I am truly sorry to hear about your disappointment . Providing great food and service is our priority, and we apologize if we failed to meet your expectations. To better address your concerns, could you please provide more details? Please feel free to email me at info@easyburgers.uk.I look forward to hearing from you soon. ❤ Eric&Co.
Kayden24/05/2024
Steven10/05/2024
Order was placed at 6pm to be delivered at 7pm, called at 7.15 to check on order and was told it was just being made and then was delivered around 8pm. One of the burgers wasn't fully cooked as pink bits where found inside burger so my wife wouldn't eat it.
Reply from Easy Burgers
Hi Steven, we're so sorry to hear about your subpar experience... I sincerely appreciate your detailed feedback so that I can address this with the team. Could you get in touch so I can make the things right for you, please? Eric.
Ben03/05/2024
ordered at half 5 still not here yet never had problems before out of here but that long a wait is ridiculous
Reply from Easy Burgers
Hi Ben, we would like to make things right so would you be so kind to reach us, please? Eric&Co.
Alistair05/04/2024
Gave 5* last week for the smash burger , but unfortunately, cant say the same for the chicken, batter was bang on , but chicken , just nah , not good quality.
Reply from Easy Burgers
Hello Alistair! Thank you for bringing this to our attention. That's the kind of feedback, focused on the food quality, we'd like to get more often from our customers. It help us to improve our business. In this case, we temporarily had to change the chicken burger, but obviously it was not so good idea. We're going back to buttermilk chicken so if you give us another chance your experience could be better. I truly appreciate your insights. Eric & Co.
Owen26/02/2024
My meal was cold.
Reply from Easy Burgers
Thanks for sharing your recent experience, Owen. It's not easy to hear, but we really appreciate the feedback. Unfortunately, unexpected complications sometimes prevent us from delivering as quickly as we would like, but that still doesnt make it right. Despite this experience, we hope that youll give us another chance and order from us again soon.
Claire21/02/2024
Craig06/02/2024
3hours and still waiting for food to be delivered. Rang 2x each time they have said its just out for delivery.
Reply from Easy Burgers
Hi Craig, we are sorry to hear you had such a bad experience and appreciate you taking the time to leave your feedback. We strive constantly to be the best at everything we do and hearing from you is very valuable to that process. Can only apologise and would like to assure you that it won't happen next time you give us another chance. Regards, Eric.
Katie16/04/2025
Declan08/03/2025
