So sorry for you bad experience. The issue with bad quality mince has been addressed to our butcher to make sure it won't happen again. We hope the food you received next day was what you expected. ❤Eric&Co

Dear Daniel, thank you for your 'honest' feedback. It's hard to see that everything went wrong from our side but obviously bad things happen sometimes and I believe we always have the opportunity, if given, to make things right. ❤Eric&Co

Your order:1x Milkshake - Banana, 1x Cheesos (5), 1x Breaded Garlic Mushrooms. .....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................You may understand that sometimes restaurants and their staff have an off night. While we work very hard to make it right, sometimes that doesn't happen like we want it to, and we certainly work to correct things in the moment. However, your opinion here don't reflect what our restaurant and service are truly like, and your inflammatory and inaccurate comment are unconstructive. We clearly have a different viewpoint about your experience with us.

Hello, we are really sorry for missing item. We tried to contact you and the voucher has been issued eventually. ❤Eric&Co

Hello, John. We strive to provide the best service and quality, and it seems we fell short this time. We hope to do better in the future. ❤Eric&Co

I respect you sharing your experience, Andy. Legendary service is just as important as providing delicious food. I'm sorry to hear you did not feel you received both at this occasion. But I believe we always have the opportunity, if given, to make it right. Would you, please, message me info"easyburgers.uk or call the shop so we can sort it out? ❤Eric&Co

Hello Ben, appreciate your honest feedback and apologize for not meeting your expectations this time. And not to worry, I am so happy for the details you provided, so we know what exactly went wrong. That night we had a high demand for our food, which overwhelmed kitchen and lead to longer wait times. We are so sorry. Hopefully we do better next time... ❤Eric&Co

We're sorry to hear, Shannon, that we didn't quite hit the top marks on this occasion. We've made note of your comments and we'll inform the team onsite so we can make improvements. We do hope this one experience won't put you off giving us another go in the future! ❤Eric&Co

Dear Paul, I am truly sorry to hear about your disappointment . Providing great food and service is our priority, and we apologize if we failed to meet your expectations. To better address your concerns, could you please provide more details? Please feel free to email me at info@easyburgers.uk.I look forward to hearing from you soon. ❤ Eric&Co.

Hi Steven, we're so sorry to hear about your subpar experience... I sincerely appreciate your detailed feedback so that I can address this with the team. Could you get in touch so I can make the things right for you, please? Eric.

Hi Ben, we would like to make things right so would you be so kind to reach us, please? Eric&Co.

Hello Alistair! Thank you for bringing this to our attention. That's the kind of feedback, focused on the food quality, we'd like to get more often from our customers. It help us to improve our business. In this case, we temporarily had to change the chicken burger, but obviously it was not so good idea. We're going back to buttermilk chicken so if you give us another chance your experience could be better. I truly appreciate your insights. Eric & Co.

Thanks for sharing your recent experience, Owen. It's not easy to hear, but we really appreciate the feedback. Unfortunately, unexpected complications sometimes prevent us from delivering as quickly as we would like, but that still doesnt make it right. Despite this experience, we hope that youll give us another chance and order from us again soon.

Hi Craig, we are sorry to hear you had such a bad experience and appreciate you taking the time to leave your feedback. We strive constantly to be the best at everything we do and hearing from you is very valuable to that process. Can only apologise and would like to assure you that it won't happen next time you give us another chance. Regards, Eric.

We are extremely sorry for the poor experience you had. To be honest, delivery time and all the delays are really frustrating for us too. I can only imagine how did you feel waiting that long for the food and finding out something is missing. Hopefully this will improve in time as we really want to deliver best experience possible. Thank you for your feedback and hopefully next time we'll do better. Eric.

I regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Would you reach out to us at info@easyburgers.uk with more details, please? Hope to hear from you soon. Eric.

Thank you for the feedback. We take all our guest feedback very seriously. I am sorry to hear we could not meet your expectations this time. Our burgers should always be delicious. Please get in touch so we could make things right... Eric

I hope you are feeling well now? We prepare our food only from fresh ingredients. We get mince every day from Hugh Black & Sons, I can assure you that it is fresh and used the same day. The same applies to vegetables. All food concerns should be reported to your local authority environmental health department. Perhaps stomach upset is caused by fried food? Try to check with your GP. Take care, Eric.

Hello, Thank you for taking the time to leave the review! I am sorry the food arrived cold, and you could not enjoy our delicious burger. We made the food only when we going to send the order, it's never waiting in the kitchen (when ready) longer then 5 minutes. Sorry for your bed experience. Eric