Order took over an hour and a half. The time it said was an hour. When the order arrived it was cold and they had missed an item. They sent the item 3 hours later from original order which we had to throw out as it was stone cold. Would not recommend

Nearly 45 mins later than stated time

The food was soggy and tasted awful and the cheese seemed off

I got the burrito, but I also ordered chips and there were none with my order. £17.50 for a burrito is ridiculous. This was the first time I ordered from El Pollo Ali, but I will not use them again.Disappointed. Julian.

Ordered chilli con carne with rice it was absolutely terrible didn't even taste of chilli and was as dry as a bone

My food was cold the chips and pizza not happy at all and never got my slush with my order, the delivery driver was nice enough but really not happy

This place isnt a mexican as it claims to be. The beef for the chimichanga was thick and tough and just not nice and we ordered beef nachos but it didnt taste like beef, tasted more like donner meat so we didnt end up eating them. And we've both woken up with sore stomachs today - definitely won't be ordering again.

Unfortunately food took quite a while to come. The menu didnt specify the chilli came wrapped in bread and we ordered it (we are allergic to bread) the actual chilli itself was nice but the tortilla chips where hard and soggy at the same time, tasted stale. What a shame bexause chilli was lovely.

Waited 2 and a half hours and it was terrible First time and last time order in one

Sooooo gutted everything was cold, called the shop to be told my order was on its way, it didnt arrive until 30 minutes later, I was hoping it was a wee lie and my food would arrive hot, but unfortunately not. Also waited nearly 2 hours, we love the restaurant and will order again, but thought I would leave feedback on this occasion.

Cajun pasta was horrible as well as the service when I phoned to see where my order was as I was working and it was late, the lady on the phone was rude. Only edible part of that meal was the garlic bread. Been working a 15 hr shift and hadnt eaten since 7am and wasted the rest of my money on that so now wont be able to have something to eat until 3 am when I get off work. Never ever buying anything from here again. Dont understand how a business that is that terrible is still up and running.

We found tooth picks in my childs food

Waited longer than expected for delivery for it to come and have items missing and the food only be lukewarm

Got nacho and they tasted dreadful

Beef nachos were very dry n there was only a wee bit topping on the top . 6. 50 for that i wont be ordering out of there again

Order arrived after 1hr 25 min and was cold, tried to reheat but went rubbery.Not the usual tasty food from Ali's Takeaway tbh, as quesadilla's were very greasy ant tasteless.

Not what you would expect at all , not a new restaurant either

The nachos were burnt to the bottom of the dish and were so dry they were inedible.The quesilldas were not tasty and had peas and sweetcorn in them, the salad was missing.The chicken kebab was nice but there wasnt much to it abd also had the salad missing.

I usually order from this takeaway, but after today I will no longer be ordering from here again. Not only was there an item missing from the order when we got it, but there was also a bug in our food. We then tried to let the staff know about this and get our money back, however, the staff were rude and aggressive towards my partner and tried to say it was us who put it there..🙄 Horrible experience

Waited 2 hours for delivery the food came and the loaded fries where chip shop chips with some bbq sauce and chicken , The nachos where completely black burnt honestly I wouldnt order again

Food took around 2 hours to arrive (over an hour after the expected arrival time). When i called they told me that the delivery drivers didn't even start until the arrival time i was given and that my order would be leaving in 5 minutes (i called 20 minutes after my arrival time and the order hadn't even left yet). It was a further 45 minutes until my food arrived and when it arrived it was cold. Worst service I've ever had from a take away. Won't be ordering again.