Fireaway

Great Rating78%
Based on 18 most recent customer reviews
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Reviews (29)

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Great Rating78%Based on 18 most recent customer reviews

Reviews (29)

terribleDerek25/03/2024
Waited over 2 hours when told 30 min had to go else where. Trying to get refunded
terribleCarolyn24/03/2024
I placed an order at 4pm to be delivered by 7.10pm, 3 phone calls and a wrong delivery later at 9pm we got our single pizza. It was COLD, we had to heat it up before it could be eaten! I understand they were understaffed and couldn't cope with demand and yet they were still accepting orders on Scoffable. This is the 3rd time they have been more than an hour late for us, we have given them benefit of the doubt first 2 times. Not anymore! We will NOT use them again and do NOT recommend them at all.
Reply from Fireaway
we do apologise and we are continuously looking into these issues, increasing drivers, there was a technical issue the mileage range was increased 1 miles that is why we are having issues currently things will get sorted. thanks for your patience
badSean10/03/2024
Two hours to for a pizza order for it to only be cold.
Reply from Fireaway
I do appologise for the inconvenience caused, we were extremely busy and i am happy to compensate.
terribleGavin15/02/2024
The food came later than expected. I had to phone to see what was going on and i feel like because I phoned, they actually got it out. Food was the warmest either
terribleLyndsey26/01/2024
Order was over 2 hours late, food was cold could not eat it, the suborbital for ice cream was cookies which was cold also.
Reply from Fireaway
We do appologise for the inconvenience, we are happy to compensate u as an apology, we are having issues with delivery drivers, we will try our best to avoid this in future.
badLouise20/01/2024
badAmanda12/11/2023
badEdwin20/07/2023
terribleCassandra07/07/2023
Was cold to the touch then cut it open and nothing inside was cooked not even the cheese was melted had to put it in the air fryer to finish cooking as I was not willing to phone and wait another hour for my kids dinner! Never again will we order from here as no everyone has an upset stomach that ate it!
badAvery21/05/2023
badDonna19/04/2023
terribleMark31/03/2023
I was sent food that wasn't cooked properly/uncooked
Reply from Fireaway
Im sorry about that a refund has been authorised for yourself.
terribleGary16/08/2022
Rip off, orderd a 12" inc calzone, was absolutely tiny
badMark14/08/2022
Far to under cooked , middle was like mush Potential to be a nice pizza if the cooked it longer . See a lot of people saying the same thing , u would think they would take this advice instead of sending this out
badAlan25/07/2022
Pizza was undercooked
badEdward08/07/2022
terribleKyle01/07/2022
Hour and a half for a half cooked pizza
terribleGarry23/06/2022
The order took two hours to arrive (ordered at 7.15pm and it arrived at 9.15pm). I called after an hour and was told there had been issues with their computers and the food was being sent with a driver and was the second stop. After 50 minutes I called back to be told they had had an issue and had needed to create our order again. The order finally arrived but was not full as it was missing the large bottle of coke. The pizzas and cookies were okay - not as hot as usual, which makes me think the food had not in fact been made again - and overall, it was a very disappointing and frustrating experience. No communication from the company unless I contacted them and both times it took a while for them to find my order. The manager told me over the phone I will get 20% off next time but I don't feel this was sufficient and I should've been refunded 20 from this order as I don't want to order again from there.One big positive was the driver, who went to a shop and bought us our missing bottle of coke. Thank you so much!
badSteve17/03/2022
terribleMary26/02/2022
Ordered a pizza when it came it looked delicious but reality it was very under cooked. The potato wedges were more like a potato cur in half and most were burnt to a crisp ok on top but burnt black underneath. First using here but won't be back not worth the £19 paid . 😞😞
badSarah19/02/2022
The oregano wasnt spread across my pizza that much as some bits were very peppery and some bits were just right try better next time
badBetty08/02/2022
badDavid17/01/2022
My pizza was overcooked, there was not enough garlic onnit when thats all inordered and it was rockhard will not be ordering from there again.
badNichola28/11/2021
The pizza was cold when it arrived and i am sure it wasnt cooked right it had no crunch to it was very floppy and seemed like it was in the oven for 10 seconds.
badFay23/11/2021
It was cold there was not much topping on it.
terribleAlly03/11/2021
badLiam24/10/2021
badWilliam02/10/2021
1hour 20 mins for delivery,phoned them on the hour and.was told it was just out the oven driver just leaving,when it arrived freezing cold .I put it in the microwave and it wasnt bad tasting but had went soggy ,ate half not worth £13.99 in my opinion
badSaad01/10/2021
Pizza was stone cold