Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and sincerely apologise that your order did not meet the standards we aim to provide.We are particularly concerned by your comments regarding the waiting time, food temperature, and quality of the items you received. This is certainly not the level of service or food quality we expect our customers to receive.We take feedback like this very seriously and will be investigating the issues you have raised with our kitchen and delivery processes to understand what went wrong and prevent it from happening again.We would appreciate the opportunity to discuss your experience further and make things right. Please contact us with your order details so that we can look into this matter and resolve it appropriately.Thank you for bringing this to our attention.

Thank you for your feedback. Were really pleased to hear you enjoyed the food and that your breakfast arrived warm.Were very sorry that parts of your Big Scottish Breakfast were missing from the order. Could you kindly let us know which items were missing so we can look into this with our team and make improvements?We appreciate your support and hope to provide you with a much better experience next time.