It was quite late. We ordered at 5.10 and booked delivery for 6.10. So we put a movie on but unfortunately it was 7.10 before the sweets arrived and kids getting impatient. TBf the email I got said delivery around6.40 so only half hour late. So thats why I rated good.

Food was great thanks

The actual order was fine. Estimated delivery time was 1 hour, I ordered at 20.48 and it arrived at 22.40, door bell rang and stuff left on door step no delivery person in sight not even courtesy to wait till I had opened the door to make sure I received after waiting so long .

Thought Id give them benefit of the doubt but its the second time Ive ordered and the order took about 3 hours to come with no communication at all.

First time ordering from here and it was amazing.

By far thw best nutella sundae i have had from here just the right amount of nutella in it

Amazing generous portions !!!

Milkshake was like water and i asked for mint areo and i got mint chocolate chip so wasn't impressed

Only waited 11 minutes for my order,all great 👍

It arrived a waffle no sauces or anything waste of money. Will definitely NOT BE TRYING IT AGAIN

Last night we ordered food through scoffable at 8.45pm and a minute later we got the confirmation email to say our delivery would be with us in an hour. An hour and a half later our order still hadn't appeared so I called I-Candy and they checked my order and said they had been really busy but that my order was just leaving the shop now with the delivery driver. It then took another 45 minutes from that phonecall for our order to actually be delivered, which surely it shouldn't take this long to go from livingston to polbeth (even with other deliveries to do on the way). This then takes it to over double the time they said would be the estimated delivery time which I find unacceptable. If this was the first time this had happened then I would let it slide but this has happened before, and I had to call them again and they said our order was on its way and that someone should have called us or scoffable should have emailed us to say our order was going to be much later due to them being busy as they had told scoffable that the 1 hour estimated delivery time was incorrect. I feel that in these instances yes customers should be called if their order will not be with them close or around their estimated delivery time. I think it's only right that customers are kept in the loop about where their food is that they have paid for if the shop get really busy and cannot commit to around about the estimated delivery time given. But being told its going to be about an hour and that turning into over 2 hours is really bad customer service. I just find we keep having problems with this place which is a shame as their food is really good. Two other times previously they have forgotten to give me my little tub of ice cream with my waffle which I have paid for, but again I have just let it slide and ignored the fact they didn't give it to me. So as you can see I'm not usually a complainer but it's getting to the point where something always goes wrong with the order or delivery time which is making me not want to order again. I feel they need to be made aware of this so they can work on correcting these problems and improving their customer service.Thank you

The other reviews sum it up. Delivery was scheduled for an hour, but took an hour and 40 minutes to arrive. Ice-cream was utterly melted when it arrived. Not a goof experience.

Missing items almost two hours for delivery and when trying to make contact to rectify the issues no answer on the phone.