Over 2hrs for delivery. Phonrs off hook so you cant contact shop. Tell customer service

We waited an hour and a half for our food.

1 hour 30 minutes for delivery. They are only a mile away????

Late, wouldnt answer phones to get an update on our order then to top it off the forgot the kebab dip!

Food was grest but waited 2 hrs.Scoffable were grest in communicating and gave us a £5 voucher because of the delay so in terms of customer service cant fault them

Absolute disgrace of service! Over 2 Hour weight for delivery! Obviously took phone off hook so couldnt call! Never again will I order from there!

2.5 hours to deliver

Ordered at 5:30 arrived 7:50! I was trying to speak to the delivery driver and she was rude! Food cold! Wont be back

The food was lovely.. when it eventually got here 3 hours later!! They must leave the phone off the hook when it gets busy seen as i tried 42 times 😡

I ordered and Donner pizza and it came with nothing

Two hour wait on 2 curries, not great experience

Waited 2 hrs food was cold and dry. Tasteless

I ordered my food at 6 pm to arrive at 8pm it was very cold when it arrived, gave them plenty of notice and the shop is only round the corner from my house

Waited 3 hours for delivery. Food was cold and unpleasant when arrived. Most of it went in the bin.

Took 2.5 hours from ordering

They called say didnt have any lamb for kebab so offered mixed which I agreed to. It came chicken tikka sent it back. It came back with few bits donner . It was freezing tried to call but only ringing ended up in the bin. Usually the kebabs are lovely. No idea what happened with this one. ☹☹

Cant comment on the food as after waiting for over 2 hours nothing had arrived and they take the phone off the hook so you cant call for updates, had to arrange delivery from somewhere else as we didnt believe it was going to arrive. Delivery driver was a lovely guy when it eventually arrived. Felt terrible for telling him it had to go back

Whilst i totally understand the running of businesses are affected due to Coronavirus, it's only good manners to let a customer know you're running late and won't be there for the estimated time. I've noticed each time i pay by card that they're running late and we end up waiting well over an hour for food. This time it was 2 hours and 20 minutes. Yet when i opt to pay by cash they're quicker and the food is hot.If the food wasn't good I'd never order from them again. That said, going forward I'll be paying with cash or just not bother. Tried calling them numerous times, as did Scoffable. Both of us couldn't get through, so were left wondering if the food was coming at all. A quick text to let me know would have resolved everything.

Second time I have ordered and twice I have had to get back in touch with the app food is good when you receive right order its just a very very long wait to get it

Over 3hours for a delivery and unable to speak to them as they took the phone of the hook!

I placed an order at 18:22 and I received a confirmation saying it would be delivered in 1 hour 10 minutes. As I sit here writing this message at 22:38 my order has still not arrived . This is completely unacceptable. Even in these those busy times I do not expect to be waiting over 2 hours on food which I have paid good money for .Then I check your website and says closed ??If you are extremely busy and unable to cope with so many orders then you should not be accepting anymore orders . I have also tried calling several times and the line is busy . Ridiculous service!!Also would like a refund ASAP