Waited 3 hours phone them they had taken their phone offline. I understand they are busy but they have a mobile number to text you when its their why cant they text to tell u its going to be longer than what you were told.Then when food comes its not hot.

Very slow service

Order was 1 late i can understand the current situation but to bring me food that was cold and leave,i had to put it in the bin,trulied to contact the shop but it was engaged for over 2 hours

I ordered at 6pm and no delivery by 8pm so tried to call them numerous times. To no avail I them messaged via Facebook and got a no where. Then rechecked and saw it now said closed. I then contacted scoffable who said to decline delivery and a refund will be given. By 9pm I had already reorder from alternate and was about to eat when the door went at 9:15-3 he and 15 from ordering they turned up so asked to return and refund. To be told no this has been paid for so no refund and we are busy. Not acceptable especially since I tried to call over 100 times since 8pm. Terrible service.

The food was very tasty but the delivery was 3hrs after we ordered (for ASAP!). They set their estimate at 1:40 and then their phone lines were engaged for the 25 mins (322 redials!!) we tried to contact them for an update. Gave up and started to cook something then the door went 5 mins later - so frustrating.

Waited an hour on my food for it to arrive and they forgot my tub of sauce for my meal. Waited a futher 20 minutes for them to return. By this time my meal was cold and was not offered a new one. Ridiculous service and will not be back. Also, the man on the phone was rude

cold food delivered5.15 pm?

Waited 2 and a half hours! Not amused!

Ordered at 18:11 delivery was for around 7pm tired 135 times and just kept getting user busy. Went all the way down to the shop at 20:35 to be told if left the shop 5 mins ago from bathgate to Whitburn i was still home before it. Been looking forward to it all day and 1st time ever trying this place and I certainly will not be back here in future when my normal 2 Indian restaurant that do takeaways are closed I wont bother trying else where £27 including delivery and the customer service was shocking when in the shop and said how long I waited all I got was I dont know what to say to that eh eh we been busy fair enough but keeping your customers update would be great

Over 200 calls to takeaway constantly engaged was advised 1hr 20 mins came 2hrs 30mims late absolutely!

Order was placed at 18-08 and was still waiting for it to arrive at 21-09 so emailed scoffable to demand a full refund as I cancelled my order

1 hour 10 minutes estimated. More like 2 hours ma pals. And dont bother phoning because its either just left with the driver or they are really busy 🤷‍♂️ Grins decent mind you

Our food was delivered over an hour after the expected time. When we called, we were told it would be there In five minutes. It was NOT there in five minutes. Tasty, but not so tasty I want to wait over 2 hours to eat!

We order from Khans a lot but we were completely disappointed last night, has it changed owners? Delivery was over 1 hour and 30 mins, food arrived luke warm, we ordered cheeseburgers and chicken burger meals, chips were soggy/sludgy, lettuce on chicken burgers parts of it were brown and sludgy, they didn't put mayo on chicken burgers, gave it in a separate tub, they've never done this before, cheeseburgers and chicken burgers didn't taste like usual ones, they weren't nice at all, very cheap tasting, my family couldn't eat the meal when normally we really enjoy a Khans. Something has definitely changed and because of this experience we will not use again. There are so many other takeaways doing the same food so we will try somewhere else.

Foods good. Deliveries shocking

Food took 1 hour and 50 mins to come and when it did it was really cold

Placed order at 645, received email saying it will take an hour and got it at 815, not acceptable. Tried calling from 615 to 650 but it was constantly engaged. Was told on phone at 650 it will be 10 minutes. Didnt even get offered discount.

Almost an hour later than specified. Wrong item given. Order was chicken tikka recieved plain chicken and lamb- also missing mushroom in this meal. The person this was for doesnt eat lamb and had to switch meals with someone else in house. Still not able to get through on number provider as constant engaged. Very very poor service.

Food was great but order took 1 hour and 45 minutes to be delivered. I did receive an email to say it would be approx 1 hour, but 1 hour 45 minutes is poor. I tried to phone several times but phone was engaged. Would be great if the Scoffable app could advise delivery time before placing the order. I could have collected the order if I had known the time it was going to take.

Sauce wasnt that nice and chicken had bones in it, chips were soggy., Pizza was nice though

Delivery was more than 1h 30m it came frozen cold.. the dips I had paid for not with order and they obviously dont read additional comments on order very poor