Cold and stodgy

Although fully aware we had ordered a 'salt and chilli munchie box'. The ammount of salt ruined the entire meal, it was however, well cook and presented but the salt levels were off the scale and beyond edible, think if I order again I'll ask for a salt and chilli with no salt. Thats was a heart attack in a box tbh!!!

We always buy our Chinese take away from mrs chans and love it but tonights meal had a funny taste and a couple of hours after finishing it we feel unwell. Disappointed

The order was sold as Chicken Balls. Then it asked What sauce youd like and if youd like rice or chips. When I got the order it had a small bag with 4 small chicken balls with a large separate tub that had a lot of chips and the gravy on the chips

The curry was ok . But when I ordered curry I specifically NO onions in beef curry but I got them.

Food was alright but 2 hours 20 mins wait for a place thats ten mins awat from home plus ive noticed see if yiu pay by crd up front they just dont care once they have youre money Jades Palace in whitburn a much better place

We placed order at 17:40pm and about 18:50pm phoned to see if it was ready for us to pick up as our kids were getting hungry they told us it was getting delivered next round so food was supposed to arrive at 19:20pm which my wife phoned at 20:00pm and was told it was just getting cooked so we were at this point angry as we got told at 18:50 it was next to get delivered but actually it wasnt even cooked so my wife had to pick it up. We werent happy at all bad customer service

Ive not recieved my order yet 3 hours wait and still not arrived absolutely shocking

Over an hour late. Missing items also

Placed order and received estimated delivery time of 1 hour 20 mins, eventually arrived after more than 2 hours.Lemon chicken was so overpowering with lemon that it had a disgusting after taste and was inedible.Excuse given was that there are not enough staff and a lot of new starts. Not the customers problemVery disappointing considering prices and wait time.No discount offered either!

I always enjoy the meals at Chans, however last 2x awful, I feel the quality is slipping from how they used to be. The satay was absolutely loaded with salt and landed in the bin. A waste of money .

fried rice has no taste at all & neither did the curry sauce. forgot my spring rolls, used to be my favourite chinese but not anymore, unfortunately.

Order was wrong

Send you the wrong stuff. Then tell you to call them, just for them to not reply and then claim that you never called when you have damn clear proof in your call history and then refuse to refund or fix their mistake. AVOID AT ALL COST. Will be reported for scamulent behaviour

Food was all dry and very poor no taste.

Ordered a munchy box, comprised of two chicken balls, two curry trigons and two spring rolls. Rest was just chips. Will stick to Great wall next door in future