Oh Sugar

77 Cameron Way, Knightsridge, EH54 8HF
Closed (Opens at 4.30 PM)
Desserts • BREW
79%Great Rating

Oh Sugar

Great Rating79%
Based on 19 most recent customer reviews
PositiveMost RecentNegative
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Reviews (115)

Back to Menu
Great Rating79%Based on 19 most recent customer reviews
PositiveMost RecentNegative

Reviews (115)

goodCarol01/05/2022
goodElaine18/03/2022
terribleIsobel17/03/2022
The time it takes for delivery is ridiculous!
Reply from Oh Sugar
Hi, Sorry for the delay you experienced. we are currently working on bringing our delivery times down. We hope you enjoyed your food. Thanks Team Oh Sugar
greatIsobel20/02/2022
greatZoe18/02/2022
Food was amazing great service
greatIsobel11/02/2022
greatIsobel03/02/2022
greatRobert02/02/2022
terribleChris18/01/2022
Ordered 2 sundaes and a milkshake delivery was not received until after shop had closed only 1 sundae was delivered and 2 milkshakes and no way of contacting to rectify. Our door number was written on top of all 3 items so shop was at fault and not a delivery mistake
Reply from Oh Sugar
Hi, sorry to hear there was a mixup with your order we can only apologise for this. We have contacted scoffable to give you a refund for the missing order item. Drop us a message offline and we can sort something for you :)
greatEmma10/01/2022
greatGary07/01/2022
greatHarriet01/01/2021
Amazing waffles, churros delicious also hust a bit crunchy and all warm and delivered within an hour n half
Reply from Oh Sugar
Thank you for your review, we're glad you enjoyed your desserts, we are currently working on lowering the delivery times so we can have our delicious desserts delivered even faster :)
greatAdnaan28/12/2021
greatCarol24/12/2021
greatLoren13/12/2021
Great food and milkshakes! Great driver too.
greatMorven05/12/2021
greatIsobel18/11/2021
greatPaula16/11/2021
badStacey02/11/2021
Order took two hours After an hour I got a call saying the driver had delivered an item to another customer Offered a refund or a different item chose the different item.Waited another 40 minutes so phoned and asked what was happening. Was told another 20 minutes. Would have expected some money back or a free item for the inconvenience. Nothing was given.
Reply from Oh Sugar
Hi Stacey,Sorry to hear youve had a negative experience. We try our best to make sure orders are packed correctly however sometimes our drivers can make mistakes. We contacted you as soon as we realised a mistake had been made - and offered a refund but like you said you opted for the hot fudge brownie. We can only apologise for the delay in getting this to you as our driver had to come back and then head back out with your order. We are more than happy to resolve this offline if you felt our service was unsatisfactory. We pride ourselves on our service so we want to make sure you are left satisfied 😊
greatAlan30/10/2021
Absolutely great. Waiting time for delivery is a bit long but well worth it. 👌
Reply from Oh Sugar
Were glad you enjoyed your desserts, we are working on reducing our delivery time 😄
greatLuis28/10/2021
The best waflles I trying in my life Ill order again soon thanks
Reply from Oh Sugar
We look forward to serving you again
greatStacey25/10/2021
Amazing - Deliver was a little long but when it arrived it was beautiful and wasnt melted at all ice cream was like it had just been served would defo recommend
greatIsobel22/10/2021
greatTracy17/10/2021
greatIsobel06/10/2021
greatKeegan02/10/2021
greatJamie01/10/2021
Was amazing
greatYvonne01/10/2021
greatCharlie27/09/2021
Great service and very tasty puddings we will definitely be ordering again!
goodShannon26/09/2021
Order was good only down 1 due to incorrect ice cream flavour being delivered
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