Rice missing and pork balls were over cooked and swimming in grease. Worst order I have had from redcap and I have used many times.

Asked for no bones in my meal, and of course they had sent it with bones.

Food was average at best. Portions seem to get smaller every time. No butterfly King Prawns in order.

Food is usually nice but tonight it was horrible.

Chicken was all dry and hard couldnt even eat it definitely not ordering again so disappointed

Food was good but unfortunately the wait was just too long.Said approx 1 hour but did not arrive so called Shop and was told it was just leaving. Arrived 40 minutes after that call.So frustrating!

Ordered at 6:15, told it was an hour for delivery. An hour passed no order. Called the store said my food still hasnt been cooked yet. They get it out to me as soon as. 8pm I eventually got my food. Which was partially warm. Never had any issues with them as ordered before. Hoping it was a one off

Was not wEnjoyable a big soggy mess

Ordered at about 6pm to be delivered at 7pm. Hadnt arrived by 7.50pm. Phoned to be told it would bet there in 2 min. 15 minutes pass and no Chinese. Phone again to be told that the driver has left it in the cupboard outside our house. Claims to have chapped the door but we heard nothing and were sitting in the livingroom with the lights on and blind open. Driver or Chinese did not bother to phone us and let us know or ask if we were in. Dont know how long it had been in the cupboard as when we asked on the phone the driver hung up. Food was cold but there was no point in attempting to send it back as we had already been waiting a ridiculous amount of time.

Ever since redcap has been taken over its just got worse and worse over the months. My dinner tonight got binned I couldnt even eat it. The chips were brown, all burnt and crispy, the rice was rock solid and stuck together. Definitely wont be ordering here again

Sweet and sour Cantonese sauce was like water, had no flavour, about 10 pieces of chicken the rest onions. Salt and pepper chips had no seasoning on them

Late with no apology and really didnt tast great. Disappointing.

Food good but estimated delivery time given as 1 hour. Food came in just under 3 hours.

Was told to expect an hour, waited 2 hours and 35 minutes for food to arrive!Shame about this service as the food was very nice

Will never use this takeaway again after using them for so long.FOUR hours for a half sized munchie box!!! Ordered at 17:20 and advised delivery would be 18:30.Numerous calls later which went ignored and the phone being disconnected which was also confirmed by scoffable after raising a complaint with them. Food was then delivered at 21:25 but at which point we had already paid another £25 at another takeaway so not to fade away with starvation. Absolutely horrendous service from RedCap who need to be taken off Scoffables list of vendors. A bit disappointed in scoffable too who offered a discount on next orders when just eat do not hesitate to issue refunds immediately in situations like this!

Order was 2hrs late.

over 1 hour late had to go and pick or would still be waiting and then order was not complete food not great

Ordered online around 5.30pm food was not delivered until 8.20pm they put the phone off so so phone line was just saying busy. The food was hot and it was nice it was not an absolutely ridiculous amount of time to wait for a deliver.

I ordered at 5.30pm and at 10.00pm....still waiting. No communication from the restaurant, called multiple times and couldn't get through. Will not be ordering again! Thankfully, Scoffable are giving me a full refund.

Didnt get the order. Placed at 19:01 and made this review at 22:17. Finally got through on phone at 21:34 but still no use. Waste of money and time! Placed order else where and received in 20 mins.

2 hrs 40mins for food to arrive.wouldnt answer phone so i could check.terrible service

3 hours since ordering and still waiting for food, tried calling for over an hour and calls keep ringing out then disconnecting

Did not deliver. Waited 3 hours. Do not answer phone calls. No update from company