Royal Thai

31-33 West Port, Arbroath, DD11 1RF
Closed
Thai
83%Great Rating

Royal Thai

Great Rating83%
Based on 18 most recent customer reviews
PositiveMost RecentNegative
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Reviews (9)

Back to Menu
Great Rating83%Based on 18 most recent customer reviews
PositiveMost RecentNegative

Reviews (9)

badSharon21/04/2023
terribleScoffable Customer11/09/2022
Brucefield Boutique B&B, ArbroathAbsolutely cannot recommend to our guests.Ordered a meal with meat and shrimp and got soup with a bit of meat or shrimp (Paid over £36 for 3 menus, 2 a bit of meat soup and 1 a bit of shrimp soup with 2 a bit of rice, home delivery). In my opinion potatoes have no place in a Thai menu!We have immediately removed the business cards from our recommendations for our guests!
badBrian13/05/2022
Coconut rice was too sweet. Vegetables were a mix of crunchy and soggy. Fried foods tasted like theyd been cooked in oil that was too old. Pad Thai was good. But overall it was pretty meh and seemed like it might have been made with pre-made or frozen ingredients. My wife makes a better red Thai curry and much better coconut rice. Sorry.
Reply from Royal Thai
We have got hundreds of happy customers. I'm sorry you didn't like our food.
badMike25/02/2022
Chicken bits in the Veg coconut soup!
terribleFiona07/12/2021
Food is delicious but gave me food poisoning!!
Reply from Royal Thai
Hello Fiona. I'm sorry to hear you think our food has made you unwell. We take health and hygiene very seriously here, masks and gloves are used at all times to prevent contamination and with only being a small business we only use freshly bought in ingredients. We have had no other complaints from customers using the same ingredients so are a bit of a loss to why this could be. We undergo regular inspections from health and hygiene authority and all our ingredients are logged for the authorities to inspect. High chilli content can upset some people or maybe there is an ingredient that doesn't agree with you, so please get in touch with us so we can see exactly what you ordered, . Thank you.
badRobert10/11/2021
Ordered beef green Thai curry x 2 got chicken and a portion of chips that was so snall wouldnt have filled a sandwich. So not worth the money anf eont use sgain.
Reply from Royal Thai
Sorry about the mix up and my staff fry the chips I'm didn't check before put it in the bag we are apologies for that but we would like to offer you a free meal again if you like.
badJanet19/09/2021
Order was missing one of the meals, which when I phoned they apologised and delivered it 15 minutes later, but my other family members had finished theirs by the time mine came. 2 of the 3 coconut rices were plain and not coconut. Hardly any meat in dishes. No prawns tempur in the mix platter as stated on the menu.I ordered 1 mix starter and 3 dishes and it was just under £50, which for what we had was really expensive.
Reply from Royal Thai
Apologies again the time it had taken for our driver to get back to you, he was held up unexpectedly. The prawn tempura is not part of the mix platter as you have said and hasn't been for sometime, would you possibly have had an out of data takeaway menu? I must note that the 1x mix platter is for 2 persons as you seemed concerned by the price of your order. We did unfortunately get your rice order wrong and we again apologise for that and as a small token if you order with us again let us know in advance and we will make it up to you.Nata
badCarol12/09/2021
Have had food before and it is delicious. Got delivery and received wrong order as delivery driver was new. It just went from bad to worse and ended up cancelling and getting refund. Very disappointed as have no complaints about quality of food and eating in restaurant.
badHenry12/09/2021
Over a hour to deliver cold Fish had soaked up all sauce stodgy Apparently new delivery driver

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