Hi there, we are extremely sorry you didnt enjoy your double noughat. We realised that this happened due to one of my staff members putting it in the freezer to prevent the ice cream from melting but it ended ended up frozen. We are glad you enjoyed your sticky toffee pudding and since this was not your mistake, we will happily replace this. Just leave a message when you order next time.

Hi, Ashley. We are deeply sorry for this unpleasant experience; but, given that you have ordered numerous times without experiencing this type of reaction, we are perplexed as to why this has occurred. You mentioned over the phone that have the ingredients changed. Our syrups are bought by us from the company, and any modifications to the syrups would be communicated to us and informed, as this is a great health hazard, which we always take seriously, and Im 100% sure the company does too. Therefore, there is no changes to the syrups

Hi Deborah thank you for taking the time to leave negative feed back firstly I would like to say your ordered a banofee crepe which comes with 2 freshly made crepes and banana slices and toffee sauce at £6.50 and you get a small tub of ( free ) ice cream and you ordered a galaxy caramel milkshake with cream not a banana milkshake 😕

Hi Megan we are sorry your delivery took a lot longer than expected we were extremely busy and all deliveries are sent out as order as they arrive . I dont understand how the tango blast could have melted as they are made just as they leave the shop You could maybe just collect in future if you only stay 5 mins away thanks for taking the time to leave a review 😊

Hi we normally never have any problems with our slush drinks being delivered you did ask the driver why it was a unusual colour ( you requested in your note mixed slush blue raspberry and strawberry

Hi, I dont understand how a expensive item could be missing from your order everything is bagged and double checked by staff to ensure everything is there. If a item is missing you call the shop immediately not leave negative reviews. As the shop did not receive any call from you !

Hi sorry but if items were missing from your order ? you could have called the shop and we would have happily replaced them.but after checking with staff all your items were packed and delivered

Thanks for taking the time to leave a review Karen your the first to complain about our crepes since we opened everyone else loves them sorry they were not to your expectation but we aim and try our best cant please everyone 😊

Hi Gillian firstly I would like to say your order was placed at 21:18 and your delivery time given was 90 minutes as we were extremely busy , you called the shop asking about your order I updated you over the phone , your order was delivered at 22:35 . You came into the shop the next day asking for a full refund brought back food that was half eaten well the crepe couldnt have been that soggy as there was nothing left in the box you brought back ! You was given a (REFUND) so I dont understand why you have the need to Lie on this review and as for ordering again our shop will not be accepting orders from you again

Hi we are very sorry your delivery was delayed we were extremely busy normally this doesnt happen we were let down by the second driver hope you enjoyed your deserts and will give our shop another chance

Hi,thank you for taking the time to leave a review. I did speak to you over the phone when you called the shop,and I explained to you we freshly bake 2 cookie pucks and you get the sauce and topping of cookie ordered plus free small tub of ice cream for £4:95 its a desert not a full meal 😊

Hi sorry your delivery was late ! The waffles are freshly baked in the shop as order and you didn't even order a hot dog so why would there be onions unless you wanted onions on your waffle or your milkshake?

Hi first of all I would like to say that your order was just about to leave the shop but you arrived in the shop. shoving your phone in staffs face asking them if this order had left with the scoffable app on your screen when I then my self the manager asked you which order it was you then got aggressive and wanted to cancel the order and demanded your money back I then told you that you ordered online and that you would have to go online and get your refund from scoffable . And yet still you wanted your money back then another member of staff kindly told you that you need to do it through scoffable and your reply then was Im going to leave a bad review . We take pride in serving our customers to the best satisfaction and all orders are prepared and sent out as they come in by order

Thank you for taking the time to leave a review We are sorry you didnt enjoy your cookie dough

We are sorry your order was late we were extremely busy and was trying our best to get all orders out on time

Hi, we are sorry that your order was late but we were extremely busy and we did call you to inform you that the cheese cake you wanted were sold out but there was no answer and due to allergies I could not send out any other cheese cake without speaking to you and once you did call the shop we did send out another cheese cake plus extra ice cream.