Dear Connie, we are really sorry about that, have you called the shop to get a replacement yet?

Dear Emma, apologies for the mistake, we thought you paid by card and issued a refund through scoffable, the day after we promptly delivered the refund to you, that portion of chips that was missing. Sorry again, it's been a very very busy week, with the holidays and lack of staff due to it. Hope you can understand and forgive us for this inconvenience.Happy new year