Pizza was burnt round outside. Never received garlic mayo which I paid for.
Louise13/04/2024
Pizza wasnt cooked propely, toppings fell off when trying to eat! Chips werent the best what happened to the chunky chips????
Reply from Taste Pizza
Dear Louise, I am really sorry to hear that you haven't enjoyed your order. Why haven't you got in touch with us, so we could send you a new pizza? We would happily do so, as being it a very busy Saturday, a mistake can happen.Nothing happened to the chunky chips, I believe they are fine, we just decided to sell these new fantastic one; had a customer yesterday that came back the very same day to buy more, as she said were the best she ever had in a long time.Sorry they don't suits you.Thank you for you feedback anyway ❤
Nichola12/04/2024
Tried here for 1st time and decided.on the carbonara! Wasn't nice at all, tasteless hardly any bacon and cheese gad melted into I big blob..Was very disappointed had to be binned!
Reply from Taste Pizza
Hi Nichola, we sell hundreds of them, sorry to hear you're the only one who hasn't enjoyed it. Thank you for taking time to leave so many reviews 👋Hope you'll find better somewhere else 👍
Cheryl07/04/2024
Jordan02/04/2024
Not wood oven and tasteless
Reply from Taste Pizza
Please come visit us at 35a Market place Whitburn to see our amazing WOOD FIRE OVEN by yourself and I do agree with you that a pizza with veggies and ham isn't too tasty, but isn't not our fault if you chose those toppings. Thank you for your time reviewing us though 😘😊
Ross27/03/2024
Was good sorry didnt mean to put bad
Louise15/03/2024
There was no tomato paste on debbie pizza and it was burnt
Reply from Taste Pizza
Hi there, if you check the menu you'll see that the Debbie pizza comes with a BBQ base, not with a tomato base. If you found the pizza was too well fired for you, why you didn't call us, so we could send you a new one cooked as you wished?Most of customers wants pizzas well done, so we try our best to make them well fired.Thank you for your review anyway, even if I find it a bit unfair. All the best, Giovanni.
Rachel20/01/2024
food was cold on arrival
Emma30/12/2023
We were missing part of our order, we were told we would get our money back but no one has been back with our refund, ripped off and left with cold soggy pizza, absolutely terrible
Reply from Taste Pizza
Dear Emma, apologies for the mistake, we thought you paid by card and issued a refund through scoffable, the day after we promptly delivered the refund to you, that portion of chips that was missing. Sorry again, it's been a very very busy week, with the holidays and lack of staff due to it. Hope you can understand and forgive us for this inconvenience.Happy new year
Iona27/12/2023
Pamela26/12/2023
John03/12/2023
G23/09/2023
Liam23/09/2023
Driver dropped my tub of mayo on the street cracking a hole in it, asked for my pizza to be cooked well done / crispy came with pale white base and floppy. Just not sure how these pizzas are being cooked in a wood fired oven if they are that floppy and doughy. No crisp at all
Reply from Taste Pizza
Hi Liam, really sorry to hear that you have not enjoyed your order, if you called the shop we would happily send back a new dip and a new pizza.If you would like to have these sent over please get in touch with the shop.Thank you
Anne04/09/2023
Burger was cheap and all I could taste was mayonnaise
Reply from Taste Pizza
Hi Anne I'm sorry you haven't liked the burger, I have refunded your order and took them off the menu.
Avery26/08/2023
The food we did get was really good but we ordered mozzarella sticks and they did not arrive.
Reply from Taste Pizza
Dear Avery, sorry about that, in a busy Saturday night a mistake can happen, I wish you had called the shop, we would have sent them out straight away to you, with a free can of juice.Thank you
Derek08/07/2023
Sandy26/06/2023
Elspeth24/06/2023
Food was cold They phone to say they would be 60 minutes Or later To collect . Thats fine . 50 minutes get a phone call say are you coming for your food ? I said yes sorry we were told 60 minutes so that why we have not collected reply was that was a mistake and it it siting waiting I felt like they had attitude towards us then the food was cold and it was like it was our fault the food was cold as we didnt know it was ready .I normally wouldnt complain about these things or taste pizza but just the attitude was not the best. I understand they may of been busy but no way to speak to people when they didnt even know the pizza was ready.
Reply from Taste Pizza
Hi there, when we received your order we wrongly set 60 minutes to be ready, so we did phone you straight away to inform you that it was a mistake and we were going to prepare your order ASAP, asking you to come soon to collect it. For some reason you haven't understood us. Sorry for the inconvenience. All the best 🙂
Shannon05/06/2023
Picked pizza up and the stuff fell off it was horrible.
Reply from Taste Pizza
A quick call to the shop and you would have received a replacement straight away. Shame you couldn't enjoy our amazing pizzas
Owen18/03/2023
Jenna12/02/2023
Pizza was not nice, for the price you can actually get a better pizza at domino's!
Mark09/12/2022
When I opened the pizza box the smell from the pizza nearly made me throw up. The parma ham on the pizza had clearly went bad. No idea why they let it leave their kitchen. The smell was so bad I had to open doors and windows to get rid of it. They must have been able to smell how bad it was but delivered it anyway. Clearly more interested in taking money than the health of their customers. Pizza straight in the bin, waste of £13
Reply from Taste Pizza
Hi Mark, first of all I would like to apologise for the inconvenience.Unfortunately one of the staff hasn't realised that the Parma ham was out of date.It never happened before and I will make sure it won't happen again.If you had called the shop we would have sent a new fresh pizza straight away, as mistakes can happen, but it's untrue that we don't care about our customers. We wouldn't be trading successfully since so many years otherwise.Sorry again for your disappointment.
Mary03/12/2022
Robert17/11/2022
Food was great as always but we waited nearly 2 hours for it
Callum26/10/2022
There was a long thick hair strand with dust attached to the pizza as if the pizza cutter had been on the floor before cutting. Chips were just like oven chips you would get at a supermarket frozen section. Poor
Joanna06/10/2022
The worst pizza I have ever eaten, the bottom of the cake is dirty, the worst quality cheese and 8 chicken cubes on the last pizza. I would never recommend it again !!!
Reply from Taste Pizza
I'm sorry you had a bad experience, but our cheese is first quality, way better than any other commonly used. As you can see our ratings are very high, I'm surprised you aren't happy with the service.Thank you
Hollie15/09/2022
Ian11/09/2022
Pizza was burn and the pasta was cold worst me I have ever had
Reply from Taste Pizza
Hi really sorry for that, I can't believe that the pizza was burn, eventually well done, anyway I feel more sorry that you haven't reach to us so we could send a new order to you. I'm sad seeing how some people find complaining more useful than finding solutions.We usually provide a way better experience as you can see from the others reviews.Still, sorry for that. Giovanni
Dayna04/05/2024
Emma30/12/2023
