We have been loyal customers of Toninos for many years now and have rarely been disappointed. That changed tonight when our delivery arrived. My wife is vegetarian and ordered the vegetarian kebab. We had this a couple of weeks ago and it was excellent. When we opened tonight's it was of very poor quality and my wife was understandably disappointed. We phoned up to complain about it only to be confronted with a pretty underwhelming customer service experience. If you complain about anything an apology is the very least we would expect and we didn't even get that. We were told basically that we had ordered it and if it's bad, that's our problem. No offer of a replacement, no compromise, no compensation. We will not be using Toninos again unfortunately.
Ian16/05/2020
Alison16/05/2020
Prompt service and food was excellant.
Kellie16/05/2020
Amanda16/05/2020
Julie16/05/2020
Delicious food, delivered on time. What more could you ask for?
Alyson16/05/2020
Food good as always Delivery driver follows contactless perfectly which is very much appreciated
Logan15/05/2020
Jennifer15/05/2020
Fast delivery. Well made.
David14/05/2020
Excellent food, served piping hot and tasty.
Ralph12/05/2020
Quick hot and great food.
Marc12/05/2020
Scott11/05/2020
Sheilagh11/05/2020
Jennifer10/05/2020
Jade10/05/2020
Great service. Quick delivery, friendly driver :)
Katie10/05/2020
Sharon10/05/2020
Jacqueline09/05/2020
Alison09/05/2020
Sandra09/05/2020
Ross09/05/2020
Top food as always Great serviceBest takeaway food in west lothian⭐⭐⭐⭐⭐