Thank you for sharing your feedback, and we deeply regret the inconvenience you experienced. The snowy weather on the day caused significant disruptions to our delivery times, which were beyond our usual control, and were truly sorry this impacted your experience.We also acknowledge the mix-up with your order confirmation, and we understand how frustrating this must have been. Its always our goal to deliver food in perfect condition, and were disappointed that we fell short in this instance.We value your patience and would like the opportunity to make things right. Please feel free to get in touch with us directly and well ensure you're looked after. Thank you for your understanding, and we hope to restore your trust in us.

Hi Nicola,Thank you so much for your fantastic review! Were thrilled to hear that you enjoyed our chunky lentil soupits definitely a comforting choice for this time of year. Were also glad the spicy wrap hit the spot and helped with that cold!We cant wait to serve you again, and were excited for you to try more from our menu. If theres anything else youd like to see us offer, feel free to let us know!See you soon,The Urban Snack Bar Team

Hi Colin,Thank you for your fantastic review! Were thrilled you loved our milkshakes and paninisits always great to hear when our customers enjoy what we offer.Were also excited to share that weve recently added bagels to our menu! Be sure to try them next time you visitwe think youll love them just as much.Looking forward to seeing you again soon!The Urban Snack Bar Team

Hi there,Thank you so much for your lovely review! Were delighted to hear you enjoyed the baguette and panini meal dealfresh, generous portions are what we aim for! Its also great to know that the cheesecake, even though not the one you originally ordered, was a hit.Were glad your delivery arrived on time and that you found the experience great value for money. We cant wait to welcome you back for more delicious treats soon!Warm regards,The Urban Snack Bar Team

Hi there,Thank you for your kind words and understanding! Were sorry about the missed upgrade to crisps, but were so glad you enjoyed the jalapeo chicken wrapits definitely a customer favorite!Your feedback about the quality and value means a lot to us, and were excited to welcome you back soon for another great experience.See you again soon,The Urban Snack Bar Team

Heres a warm and detailed response to this fantastic review:Hi Cameron,Wowthank you so much for this glowing review! Were absolutely thrilled to hear that youve consistently enjoyed your experiences with us. Its great to know that the Wet and Dry Chicken Tikka, as well as the Lentil Soup, hit the spot. We love giving our customers a bit of control with the soupits nice to hear you appreciated that touch!Your kind words about our milkshakes, ice cream, and waffles truly made our day. Were also so glad to hear about your positive experience with our delivery driverhell be delighted to know hes made such a great impression!Your support means the world to us, and were honored to be your go-to spot. We cant wait to keep serving you amazing food and treats for a long time to come.Thank you again for your incredible feedback!Best wishes,The Urban Snack Bar Team