Soup was absolutely disgusting. Freezing cold like it was taken straight out the fridge & not heated up, was like sludge and tasted sour. Also one of the items I wanted was out of stock so instead of phoning to see what I wanted, they just gave me something else that I didn't order or want. Menu looks good but it's seriously underwhelming.
Reply from Urban Snack Bar
Hi Jordan, were really sorry to hear about your experiencethis is not the standard we aim for at Urban Snack Bar. We appreciate your feedback and want to make it right. Weve processed a full refund for your order, and wed love to offer you another meal on the house to show you what were really about. Please reach out to us directly so we can arrange this for you. Thanks for giving us a try, and we hope to make it up to you! :)
Leanne26/01/2025
Toasties and panini didnt seem like then had even been toasted, just soggy bread. Has been looking forward to trying this but defo wont order again.
Paul19/01/2025
Donna12/01/2025
Tiegan03/01/2025
Sam23/12/2024
Arrived over an hour late, food was lukewarm, and part of the order was wrong
Reply from Urban Snack Bar
Hi Sam, Were really sorry to hear about your recent experience with us. We understand how disappointing it must have been for your food to arrive late, lukewarm, and with part of the order incorrect. This is not the level of service we aim to provide, and we truly apologize for the inconvenience caused.To address such issues, weve recently upgraded our transporting bags to ensure food stays fresh and at the right temperature during delivery. Were also reviewing our processes with our delivery partner to prevent delays and mistakes like this in the future.To make it right, wed like to offer you a replacement or a refund for the incorrect items. Please let us know which option works best for you, and well sort it out immediately.Thank you for bringing this to our attention. We value your feedback and are committed to improving. Kind regardsZain Urban Snack Bar
Dale21/12/2024
Driver showed without full order says he would be back in 10 min with the rest took 2 and half hours too get my order which consisted of too wraps that were like mush and single wrap and a wrap meal that cost nearly 20 quid terrible service not be ordering from here again
Reply from Urban Snack Bar
Hi Dale,We are deeply sorry for your recent experience with us. Having to wait over two hours for your order, only for the food to arrive in such an unsatisfactory state, is completely unacceptable. This is not the level of service we strive to deliver, and we take full responsibility for letting you down.To prevent situations like this, we are actively addressing our delivery process with our team and ensuring our food quality meets the highest standards during transport.We would love the opportunity to make this right for you. If youre willing, we can offer a refund or replacement for your order. Please let us know how we can best resolve this for you.Once again, we apologize for the frustration caused and hope youll give us another chance in the future to show you the quality service Urban Snack Bar is known for.Kind regards,ZainUrban Snack Bar
Declan09/12/2024
Sonya08/12/2024
I ordered the "chunky lentil soup" and it arrived in a paper cup with no lid and wrapped in tin foil, what a mess it made! The smell was overpowering and it tasted like pure onion, its made me feel queasy, as for the "chunks" it was just small pieces of carrots. I also order the "Crunch Tower Toastie" yeah don't let the name of that fool you, its just normal bread and they couldn't have put any less cheese on it if they tried! And you'd think paying £4 for a toastie that they would use proper food containers but again it was wrapped in tin foil which makes it go soggy! It was basically just warm cheeseless bread. I won't use this place again.
Ryan24/11/2024
The driver said hed be back with the rest of my food and change and he never came back horrible service
Amy23/11/2024
It took nearly 4 hours for food to arrive, had to phone numerous times, to which the restaurant were very nice and apologetic but had said that the order didnt come through even though it had been confirmed on scoffable so after 2 and a half hours and promising free ice cream and 10/10 food on the phone it still took another further hour for the food to be delivered, soup was cold, wrap and panini were soggy and no ice cream to be seen, to which the restaurant offered to send it tomorrow if i made another order!
Reply from Urban Snack Bar
Thank you for sharing your feedback, and we deeply regret the inconvenience you experienced. The snowy weather on the day caused significant disruptions to our delivery times, which were beyond our usual control, and were truly sorry this impacted your experience.We also acknowledge the mix-up with your order confirmation, and we understand how frustrating this must have been. Its always our goal to deliver food in perfect condition, and were disappointed that we fell short in this instance.We value your patience and would like the opportunity to make things right. Please feel free to get in touch with us directly and well ensure you're looked after. Thank you for your understanding, and we hope to restore your trust in us.
Kyle08/11/2024
Owen03/11/2024
Overall terrible experience, ordered food for collection to be ready for 11:40, waited in shop for 30 minutes, finally got the food at 12:20 only for it to be undercooked and pretty much stone cold, tried to make up for the service taking so long with a bland Nutella milkshake, Two words, WONT BE BACK!!!!
Reply from Urban Snack Bar
Hi Owen, were truly sorry for your experience and appreciate you taking the time to share it with us. It sounds like we missed the mark on both timing and quality during your visit, which is far from the standard we aim to provide. Wed love the chance to make it up to you and discuss this further. Please reach out to us directly so we can work on turning this experience around for you. Thank you for your feedback; it helps us improve.
Linda15/10/2024
Didnt have the right drinks, told me there was no magic stars so they would give me 2 milky bars and I only got given 1 and the driver took ages to give me my food at the door. Also the milky bar was completely melted
June28/09/2024
Salad ok could do with more cheese.no toasty arrived disappointed driver was friendly and polite
Jacqueline01/09/2024
Ordered at 6.41pm arrived at 8.35pm.Delivery time 40 minutes bought 2 tubs of ice cream that arrived in a melted mess couldn't even tell the flavours as it was all melted into one like a milkshake
Jordan28/03/2025
Paul19/01/2025
