Cecile02/05/2022
Ordered the meal for one, which is two poppadoms, spiced onions, vegetable pakora with sauce, one curry with rice and a nan bread. All for collection. When we got our order home, there was no spiced onions or pakora sauce! It felt too petty to phone up the shop for the missing items to be delivered and as the meal was warm, we couldn't face going back out. It is not the same eating poppadoms without the spiced onions and likewise eating the pakora without sauce. Sadly, our last order from Urban Tandoori had items missing that we had added to a larger order. That time we let it go and I didn't do a review, as after all mistakes happen, but as it has happened again, I can't let it go. The meal prices have gone up, understandably, but to be paying for missing items is not good. You look forward to eating the things you have paid for and the pleasant experience has changed. Lately the poppadoms seem to have been over cooked in the middle as they are darker in the centre and take on a different taste, but as this is a minor complaint, it wasn't worth writing a review on! The food and value for money has always been excellent and I hate leaving a bad review as places are struggling. But everyone is feeling the price increases, and paying for missing items does not help. First time I let it go, but as this is a very small order, how can it happen again? What are the checks? I will go back, but if this continues, I will have to go elsewhere.