Over 2&1/2hr wait for delivery, food was cold, and greasy. Never ordering from here again

After waiting 2 hours and 40 minutes ( scoffable advised it was estimated at 1 hour) the food arrived cold. Had to reheat it in microwave which made the chips/ fries taste awful. I understand Alis was busy with lack of drivers but Scoffable shouldnt quote 1 hour then it was double the waiting time. Not happy with service or the quality the food arrived in.

Most of the chips were hard/under cooked. Hamburger supper was very greasy, lots of oil in bottom of carton, batter was soggy/under cooked. Very disappointed as Alis is one our favourite takeaways in the area.

Food was frozen and hard, looked like it had been flung together! Phoned shop for replacement of both meals only replaced once then 3rd time lucky got the other one

Horrible. Chicken wings was not cooked properly. Burger was dry.

Food was 1.8 hours late, it was stone cold. Will not be ordering again, you wont be in business for long.

Macaroni cheese wasnt cheesey at all,didnt even taste of cheese

Plentiful food but foreign item copper ring inside mine put my Wife off her meal.

The food was terrible. Firstly the food was stone cold. Donner meat tasted like soggy cardboard. The PLAIN burger had cheese on it. The chips were raw (I didnt know you could have raw chips) and the pizza looked as if it was thrown together in the box. Overall the worst takeaway I have ever orderd. I wouldn't recommend this "takeaway" even if you are starving.

The food was cold, stail and tasted like rubber thats twice we have had to complain we spent close to £20 pound and waited 1 hour for food the hour wait is worth it if the food wasnt left cooked for an hour.Please DONT re send food as were not home and we dont want any food.We would prefer a refund. If anything

Very rude customer service. Food was really bad like Im still shocked at how bad this was. Rock solid. Dripping in grease. Grizzle and hard bone like material through chicken kebab. Ordered online because when iv came in to the shop with a friend iv felt uncomfortable with the male staff not just one but around 70% of them staring the full time I was in the shop. Whitburn didnt need another sleazy takeaway!

Usually really tasty and our go to takeaway but ordered chips and cheese it came without cheese, ordered dips and they didnt arrive, chips were super dry.

Chips were hard and not very warm

They forgot to put in my half pizza crunch

Fast delivery, undercooked food

Won't be going again. My chip roll had next to no sauce on it and the chips were cold. My son's chicken burger was grisly so he threw it out.

Items were missing.

Has to be the worse thing I have ever had delivered it was all just mushed up full off grease even my dog didnt eat it total waste off money