Received the order around three and a half hours after ordering, was given a delivery time of 1 hour and 40 minutes. It was brought to my attention by the delivery driver that my order was cold. I asked the driver to return my order and the takeaway refund my money, as I had paid with my card through Scoffable. Ill add that the driver was really nice, great customer service from him, on what must have been a challenging night for him with the weather. I am now three days later and no refund, contacted Scoffable and they have not been made aware that my order was to be refunded. That is the reason for this review, if youve to refund an order do it.
Reply from Ali's Takeaway
Hi William Im really sorry you waited this long for a delivery on Tuesday, as the weather was really bad the orders were being made as a driver came into shop so the food wasnt lying for long I do understand you were unhappy with your order and I do apologise for the the inconvenience with your refund I can assure we did contact scoffable to refund your money as soon as possible I do hope this has helped as I did try to call you to sort this matter for you and I hope to serve you again in future thank you from Alis takeaway
Geoffrey12/02/2021
Jennifer10/02/2021
Jane10/02/2021
Everything weve tried from Alis has Been amazing
Linda10/02/2021
Linda09/02/2021
Chris09/02/2021
Delivery driver went above and beyond. Walked order to our door from car which was stuck down the hill in the snow.
Eoin08/02/2021
Well tonight was really bad. My wifes fried pizza was rock hard and she tried to cut it with a sharp knife that she felt would end up breaking plate. My hoggie didnt have chips, cheese or even the chilli sauce thats supposd to be inside it, when i order i get the hoggie with the chips and cheese inside the wrap and the sauce separate. Am really not happy but they sorted it by sending sauce out and fixing the pizza supper but they need to make sure they get orders right
Caleb08/02/2021
Mandy07/02/2021
Shannon07/02/2021
Fish was bland chips were scraggy terrible and greasy, sausage tastd cheap, king dinner was very nice though
Lisa07/02/2021
Amazing
Craig07/02/2021
Cerys tasty kebabs
Natasha07/02/2021
Stephanie07/02/2021
Arran06/02/2021
Steven06/02/2021
Took 2 hours to arrive and when it finally did come the food was cold
Alan06/02/2021
Was told delivery would be 50 minutes it came 50 minutes after that ,i phoned to see where my delivery was they told me it was on it's way ,when it did come it was cold i had to put it in the microwave to heat it up i ate a small bit of my dinner and ended up putting the rest in the bin,very disappointed as they are usually good so disappointed, when you wait for 1 hour and 40 minutes and it's cold it just puts you off .
John06/02/2021
John06/02/2021
Very filling 👌
Adam06/02/2021
John05/02/2021
Shirley05/02/2021
Lynda05/02/2021
Richard05/02/2021
Courtney05/02/2021
Trudy05/02/2021
Everyone enjoyed their food all looked fresh and well wrapped up. Tasted lovely