They went above and beyond with our special requests and food was great and hot.
Lesley23/10/2024
Marion22/10/2024
Soggy toast they shouldnt put it inside the food
Liam21/10/2024
This place is disgusting, sent out soup that was nothing more than a cup of hot tasteless water with uncooked hard vegetables in it, zero taste. I was fine to keep the rest of the order and request a refund for the soup, however 5 minutes later i pulled a long hair out my mouth that was buried into my chips. They REFUSED to issue me with a full refund as they always wear hairnets when preparing food not this time it seems. Sometimes you just need to admit youre wrong and sent out a disgusting meal. £21.50 i paid for half a panini, because the soup and chips were either horrible or had someones hair in it. The rest of the panini was binned once the hair was found. The woman on the phone when i phoned up to complain never apologised just sat quietly not knowing how to respond. I was prepared to take the soup refund and leave it at that however customer service was a shambles. Scamming there way into a business. Whoever made that batch of soup is due the sack.
Reply from Baguette Express
Hi mate thanks for the feedback but if u know my staff they all wear headgear do no hairs in the chips or the panini