Freezing cold food and taken an hour and a half to arrive

AN HOUR LATE.

I want a refund

Order was late and I understand it was busy. But then wrong order completely was sent and they denied it was the wrong order. Offered them screenshots and a refund was verbally agreed. Im still waiting on the refund and believe they will attempt not to pay out at all. Terrible service of a place Ive used for years.

Quality of ingredients very poor. Chicken mayo like rubber. Very unpleasant.

Food was cold and took over an hour to come and the panini just ended up in the bucket

Soggy bagel

This place is disgusting, sent out soup that was nothing more than a cup of hot tasteless water with uncooked hard vegetables in it, zero taste. I was fine to keep the rest of the order and request a refund for the soup, however 5 minutes later i pulled a long hair out my mouth that was buried into my chips. They REFUSED to issue me with a full refund as they always wear hairnets when preparing food not this time it seems. Sometimes you just need to admit youre wrong and sent out a disgusting meal. £21.50 i paid for half a panini, because the soup and chips were either horrible or had someones hair in it. The rest of the panini was binned once the hair was found. The woman on the phone when i phoned up to complain never apologised just sat quietly not knowing how to respond. I was prepared to take the soup refund and leave it at that however customer service was a shambles. Scamming there way into a business. Whoever made that batch of soup is due the sack.

Been a regular customer for ages now but recently a lot of our orders have been wrong. Missing items mainly. This time it was the lettuce missing from one of the baguettes. I double checked the order and I definitely asked for it. Whoever is making up these orders needs to read them properly. If my next order is wrong then you will lose a regular customer.

Unfortunately it wasn't good this time. Normally I give them a good review but today my order was late, panini came cold and they got part of my order wrong.

Ordered a tuna and cheese baguette, Just a tuna baguette turned up. Not the end of the world but still not great.

Dddd4

Delivery was later by over 30minutes than advised then 50% of order was incorrect

took over an hour n a half to come the ice cream was more like whipped cream n just balls of frozen bits of ice. toasty had onions on it that we did not request.

Food was okay, service was not bad, charged 20p too much!!

The sausage wasnt cooked very well was still pink

Some fillings were missing.

Waited over 1 hour 25 mins for delivery.

Want refund