Constantly sending out stuff not on the order to replace things that are on the order should be calling to see what customer to like to exchange or refund if none in stock instead of putting random things they dont even know if you like
Natasha31/10/2021
Absolutely awful service! Nearly 3 hours to deliver - food was freezing. Will NOT be ordering again
Reply from Baguette Express
Thanks
Morgan03/10/2021
got order wrong & missing item.
Matt03/10/2021
Food was cold and the right sfood wasn't sent forst time
Chelsea02/10/2021
Food was cold and rubber waited nearly 2 hours for a delivery which is ridiculous not nice service at all.
Santa25/09/2021
Order arrived a bit later than expected but all good there. Ordered pancakes with strawberries and whipped cream - got pancakes with strawberries whipped cream AND bananas!!! I never picked bananas, am allergic to bananas. Isnt that why we have the option to choose what I want to put on them???
Ryan21/09/2021
Daisy18/09/2021
Came way too late, girl on the phone was rude as
Reply from Baguette Express
Youre order was on the way its was 10 minutes late its a busy shop sometimes order r late but no one has the right to abuse me or my staff if u come to shop u will know how hard my team is working
Shona28/08/2021
Shannon27/08/2021
The delivery time always absolutely ridiculous and the food wasnt actually that nice.
Alisha18/07/2021
Took over an hour to come and food was cold
Reply from Baguette Express
We r a busy shop mostly order r on time in this weather orders can be cold
Becca05/07/2021
Lisa04/07/2021
No salad on burger, chips not great. Lukewarm when arrived
Reply from Baguette Express
U didnt order salad on the burger
Allan27/06/2021
Cold can of juice wrapped next to hot meal and cake in the same carrier bag!Cake melted & the juice cooled the meal down resulting in lukewarm at best meal. Disappointed
Lewis26/06/2021
Hour delivery
Amanda26/06/2021
Jane14/06/2021
Most thinhs wrong :)
Aaron12/06/2021
The shop put my hot food in with cold cans of juice resulting in my food being stain cold
Ian26/05/2021
Had an issue the other day and got a reply saying must be doing something right as I ordered today again let me clarify this I ordered again as I received my slush puppie a day later with a refund for it so rude the reply if u ask me not great customer service to be honest dont mess someones order up and expect them to be happy about it
Ian25/05/2021
Ordered 2 baguettes with a slush puppie got my baguettes didnt receive my drink though called them and said it would get delivered could be an hour as there was no delivery due for where I live didnt arrive an hour later called them back and was told 25 mins didnt arrive after 45 minutes tried to call them back just rang out was closed for delivery had to contact scoffable to get a refund for my drink, appalling service and wasted my time dont recommend them at all will just tell you what u want to hear and dont even make the effort to make things right terrible service
Reply from Baguette Express
Thanks we must be done something as y ordered again today
Dannielle24/05/2021
Slush puppy missing also put toastie in with cold juice so toasted was wet and cold
Stacey21/05/2021
Baked potato was cold and had big black hair in it shop refused to take responsibility as everyone in shop has blonde hair absolutely disgusting customer service
Reply from Baguette Express
Any thing for a freebee
Matt20/05/2021
Sean15/05/2021
Was a bit cold by the time we got the panini
Simon15/05/2021
Very late in delivering. And never dropped all my order. I had someone elses order