Order was missing a portion of chips which wasnt a big deal accidents happen when busy, called to let them know said it would be sent out straight away, 45 mins later still waiting for the replacement. Called back to ask them to leave it as by this point it was extremely frustrating the wait times (1 hour 20 for original delivery plus 45 min for replacement) and we had already finished our food. Delivery driver did return with a £2 refund eventually, no apology from the receptionist. This has been my regular Chinese for quite a while now and after the amount of orders Ive made and given it was a small item missing, I personally would have delivered the item and refunded the money especially after such a long wait, a small gesture like this would showed an apology and would have kept them a returning customer

Food was cold and not what i ordered.

Waited almost 2 hours when time was estimated as 1 hour and was slightly cold when it got to me

Our order took over two hours to arrive, I understand they may have been busy but that is extreme. Called at 8.55pm to ask if it was on it's way and was told it was just leaving, it didn't arrive till after 9.30pm. the food was not up to the usual standard, some was cold and other bits were soggy. No point in phoning the restaurant as I was not waiting that length of time for it to be sorted!

Always had lovely food from here, however tonight the food was inedible! Only thing we could eat was the free prawn crackers. Despite the name, the salt and pepper munchie boxes were overly salted to the point it was disgusting and soggy. Paid for boneless ribs, however we were given ribs with bones which isnt ideal for my son. Really disappointed and wont be back. Nearly £30 spent and every bit went in the bin.

Waited well over the time that it said for the delivery then part of it was wrong and the replacement food took 40 minutes to arrive as well

Food is always so lovely but almost 2 hours for delivery after being told one hour.

Disappointed

Took 2 hours to arrive and order was wrong

Wasnt keen on my meal tonight. Maybe just me being fussy but Ive had so much nicer versions. Will try something else next time.

Waited 2 hours 45mins for it ended up cancelling it

Will not use again delivery time horrendous quoted three separate times over an hour period my order was on the way. Turned up was cold and after 2hr 20mins on a Tuesday night would never recommend now

There was hair in my food

Food was nearly 3 hours late, cold, greasy and tasteless. I called after 2 hours to be told they hadnt even made it yet. Curry sauce was like water and bland. Chicken chop suey was bland and tasteless. The pancake roll was more grease than vegetables, full puddle of grease leaked from it onto the plate. If there is only 1 driver and food orders yous are running that late that your food standards are dropping, turn off orders on the app or give people a call so that they can cancel and get a refund.

Stinking food wasnt even cooked right

2 hours late again

Delivery was verry late had to call up was due at 17.50 but did not turn up will 19.25 ,first time ordering food was nice but far to long for a delivery

Bad waited 2 hours was cold greasy and bland