Dear Valued Customer,Thank you for your feedback. We are disappointed to hear that your experience did not meet your expectations. We take customer feedback seriously, and yours is particularly concerning.We are constantly striving to improve the quality of our service and products. We would like to note that our overall customer satisfaction is high, and we have not received any negative comments regarding doner kebabs or chips on other platforms or in our app.However, every customer's feedback is valuable to us, and it is always an opportunity for improvement. We apologize for your dissatisfaction with the service you received, and we will continue to work to meet the expectations of valued customers like yourself.Best Regards,Cofa Cafe Team

Dear Customer,First and foremost, we would like to thank you for your valuable feedback. Taking into account the feedback from our customers and striving to provide the best experience with every order is of utmost importance to us.We were disappointed to hear your comments regarding your mix kebab order. Customer satisfaction is our priority, and we would like to discuss this matter further and make efforts to ensure a better experience.In your feedback, you expressed concerns regarding the freshness of the kebabs, the presentation, and the menu description. We would like to address each of these:Freshness: We place great importance on the freshness and quality of our kebabs. We work closely with our suppliers, and all our products are stored in accordance with food safety standards.Presentation: Due to our belief that mix kebabs would not fit in small pita bread, they were served with two pieces of German bread, also known as traditional turkish bread. These breads are larger and more expensive than pita bread. Additionally, we use more ingredients compared to traditional kebabs takeaway shops to provide a more satisfying experience.Menu Description: In our menu, we offer kebab options such as doner and chicken, and naturally, by "mix," we mean the serving of both doner and chicken together. Each restaurant has its unique presentation style, and we prefer to offer a different flavor by using more ingredients compared to traditional kebabs.After you provided your complaint and gave a negative rating, you called us an as we mentioned during our phone conversation, we assured you that we would investigate and take appropriate action if there was an error on our part. In response, you requested a new meal. However, as you can understand, requesting again a meal that you did not like and criticized seems a bit contradictory to us. As we have previously stated to another customer, if you believe there is any mistake or deficiency with your order, we believe it would be more objective to raise the complaint before consuming the meal. Otherwise, unfortunately, we cannot do anything about complaints made a day after consuming the meal.Once again, we apologize for any inconvenience caused and appreciate the feedback you provided. We hope to see you again as a satisfied customer.Best regards,Cofa Cafe.

Dear Valued Customer,As a newly opened establishment, we are experiencing high demand, which unfortunately led to an incomplete delivery. We sincerely apologize for the missing chips and any inconvenience caused. Had we been aware of the issue at the time, we would have done everything possible to rectify it immediately. Ensuring customer satisfaction is our utmost priority, and we are committed to improving our service to prevent such errors in the future.Warm regards,COFA CAFE

Hello,First of all, we would like to thank you for your valuable feedback. It is important for us to consider the comments we receive from our customers, and we are saddened to learn that your experience was not satisfactory.It appears that your meal did not meet your expectations, and we can see how this would have detracted from your enjoyment. We sincerely apologize for the negative experience we have caused you.However, according to our refund policy, in the event that a meal is not enjoyed, the meal must be returned untouched for the refund process to be completed. We kindly ask for your cooperation in this matter.Additionally, we would like to mention that our establishment is new, and we have encountered unexpected busy periods. Due to this influx, we are constantly cooking to fulfill orders promptly and striving to serve fresh and hot meals. Nevertheless, it is regrettable to see that this has negatively impacted your experience.Ensuring the satisfaction of valued customers like yourself is our priority. We would like to get in touch with you to discuss this matter further and strive for a better experience. Once again, we apologize for any inconvenience caused and appreciate the feedback you have provided.Best regards,Cofa Cafe