Thank you soo much for your feedback. You should have contacted the shop we would have sort it out for you . Think you ordered shashlik kebab with garlic mayo on and salad separately this is what exactly we sent out . It would have been very helpful if you had contacted shop and told us exactly what is wrong with it but thanks again we will keep an eye on it next time

Hi thank you soo much for your feedback. Will keep an eye on it in future and make sure we won't disappoint you 😊

Hi there I am deeply sorry about your wait we were busy last night . But how far you stay doesnt matter because it first come and first serve so its just the way deliveries were coming we were sending them out side street were still really bad with black ice . But we were making sure food is still hot when it gets to customer . If you did find food cold you should have contacted us we would have sort this out for you wihtout any issues . But please dont let this put you off give us another chance and we will make sure this doesn't happen again . Thank you

Hi Derek this is manager from flames .I am deeply sorry to hear your experience on this ocaean my friend . I know you wanted your order for 8:30 and it was late by 20 minutes only . And we did send you the large chips that was large portion and mix nan kebab we still use same chicken and same lamb the one you had before when it comes to donner it will be little greasy always as dry donner is never good to eat . Please dont let this put you off give us another chance hopefully we will rectify these things in future Hope to see you soon .Flames

Dear customer I am positive i packed your order myself and I put your juice in the bag . And secondly you mentioned hair you have deliberately wrote it here as my driver know you and that other customer who left us a review and they mentioned hair in thier food . Yous are just trying your best to do everything to disrepute our business but as I have mentioned before my customers knows our quality and cleanliness of our shop and we always follow strict hygiene rules .

Hi dear customerThis is manager from shop . I would like to.mention few things here so my customers can see the both side of story this reply is for you and for my customers too so they know what exactly happened. First of all we didn't say you are lieing i only said on the phone that we strictly follow hygiene rules by wearing appropriate hats and approns. And second your food was delivered around 6:30pm and you are calling back 9pm to say there was hair in your food it doesn't make any sense that 4 hours later you are claiming this on the phone to me . I mean we had an extremely busy night and we have got a record of that nothing like this happened in past or will happen in future we are very careful when its comes to cooking of food we know we have got elementary food hygiene certificate here . And we sold soo.much of the same pakora same butter last night no had a single complaint from any of my customer all my customers know the standard and quality of my food and thy alsow know how clean our shop is . I didn't want to say anything but I just want my other customers to know what happend and to know both side of story you had deliveries in past from us we never ever witnessed any single review from yourselves in all the good times . We appreciate every feedback whether its positive or negative in this review I had to say few things to make it clear for my other customers . I you coming onthe phone after 4 hours doeant make any sense. You say not even an apology I did apologise to you on the phone but I did say non of us has long hair or working WIHTOUT hats or aprons.

Hi frazer thank you for your feedback we appreciate you took the time out to left us feedback . Frazer when you phoned to enquire about your order I told you over the phone we are extremely busy and you order will be Little longer but it wasn't late by 70 minutes we accepted it for and hour and 30 minutes and it was delivered within that time . Please dont let this put you off as the we were very busy it was Saturday night we were trying out best customer had to wait longer but we were making sure food was hot for them Give us another chance we won't disappoint you again . Thanks flames