Dear customer we are really sorry to hear about you experience i have checked details of you order and order was for friday night and we sent this order within 40 minutes to you door we use hot bags and I confirm from driver he food in bag all the way to you door I dont know why it would be cold there is a bit of distance to you door from.shop . You are very regular customer hope you give us chance and we will see positive reviews from yourself in future thank you soo much .

Thank you soo much for your feedback. You should have contacted the shop we would have sort it out for you . Think you ordered shashlik kebab with garlic mayo on and salad separately this is what exactly we sent out . It would have been very helpful if you had contacted shop and told us exactly what is wrong with it but thanks again we will keep an eye on it next time

Hi thank you soo much for your feedback. Will keep an eye on it in future and make sure we won't disappoint you 😊

Hi there I am deeply sorry about your wait we were busy last night . But how far you stay doesnt matter because it first come and first serve so its just the way deliveries were coming we were sending them out side street were still really bad with black ice . But we were making sure food is still hot when it gets to customer . If you did find food cold you should have contacted us we would have sort this out for you wihtout any issues . But please dont let this put you off give us another chance and we will make sure this doesn't happen again . Thank you

Hi Derek this is manager from flames .I am deeply sorry to hear your experience on this ocaean my friend . I know you wanted your order for 8:30 and it was late by 20 minutes only . And we did send you the large chips that was large portion and mix nan kebab we still use same chicken and same lamb the one you had before when it comes to donner it will be little greasy always as dry donner is never good to eat . Please dont let this put you off give us another chance hopefully we will rectify these things in future Hope to see you soon .Flames

Dear customer I am positive i packed your order myself and I put your juice in the bag . And secondly you mentioned hair you have deliberately wrote it here as my driver know you and that other customer who left us a review and they mentioned hair in thier food . Yous are just trying your best to do everything to disrepute our business but as I have mentioned before my customers knows our quality and cleanliness of our shop and we always follow strict hygiene rules .