Flames

Great Rating88%
Based on 92 most recent customer reviews
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Reviews (573)

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Great Rating88%Based on 92 most recent customer reviews

Reviews (573)

terribleChelsea25/05/2019
terribleWilliam20/05/2019
terribleStacey16/05/2019
Took 1 hour and 45 minutes for delivery. Food was over cooked and stuck to the top of the delivery box. Don’t waste your money.
badRaegann16/05/2019
terribleSharon13/05/2019
Food late tasteless and cold phoned up 3 times, 2nd call guy hung up on me. Then contacted scoffable, they were told there was no issues with food and flames had offered me to return food which is not ture.... I asked for refund and was told I would need to speak to manager... Will not be going back..
terribleNicola10/05/2019
Pizza wasn’t right and had to wait extra 15 mins on it getting made. The order only started to get made when I arrived at shop!
badRichard03/05/2019
The pizza was burnt
badJoe01/05/2019
Waited one hour and a half order was wrong and cold
terribleJohn29/04/2019
badMichelle29/04/2019
terribleRichard27/04/2019
Food ok delivery a joke 2hrs 30 min and when you phone they lie to you and tell you it’s on the way poor customer service
badAnn-Marie26/04/2019
Took all most 2 hours time i got my dinner my chips and cheese where freezing cold so i could not eat them
badHayley22/04/2019
Over 2 hours 10 when estimated delivery was 1 10 mins and when food arrived wasn’t happy with chips, saugy and cold. Feel in normal circumstances should be offered a voucher or refund.
terribleLiam18/04/2019
1 hour 45 minutes delivery.
terribleJack18/04/2019
terribleSteven17/04/2019
First time I have ordered from them and the service was very poor. Got an email to say 70 delay which was fine at 90 mins I called and they couldn’t find my order then after a couple of mins they said the driver was in my area so anytime soon. The driver arrived 15 mins later as very very nice and apologetic which wasn’t his fault. They had also given me part of my order wrong but the time it took I just accepted it. The food was hot and looked ok but then when eating the kebab there was plastic on the pita bread like some of the wrapper was left on when they put it in the oven . 1st and last time I will use them.
badSean17/04/2019
Food was decent. A little cold. Probably as it took over an hour and a half to deliver. (We are in Whitburn, not like they were delivering far)
terribleChelsea07/04/2019
badLaura07/04/2019
terribleMurin01/04/2019
Took 2 hours to deliver, had to phone 3 times to get told it was outside my house when it wasn’t and once came didn’t taste good at all
terribleGedas01/04/2019
Local delivery takes 2hours nightmare.
badTom31/03/2019
Ordered chicken tikka kebab, chicken barbecue kebab, both kebabs were the same and also very dry, also garlic ban bread was paper thin snd looked disgusting. We use flames quite a lot but think it’s time to give it a miss as this is the last twice we have been dissatisfied with our meal.
badJohn31/03/2019
Waited for over 2 hours on delivery which I had to call to find out how long this was going to be
terribleNickie30/03/2019
I waited 2 hours for my delivery and when i got my order it was cold
badLindsay30/03/2019
terribleKelly30/03/2019
terribleKerri30/03/2019
Took almost 2 hours to come
terribleChris30/03/2019
Food was alright, order took over 2 and a half hours to arrive after a 1 hour 10 mins estimate. Wont be back or recommending.
badTamara29/03/2019
My order took over it’s time to come and my chips we cold when they got here
badTom24/03/2019
Calzone took over 2 hours for delivery and when it got here it was burnt