2 hours for order

Waited two and half hours when I phoned staff were less than helpful as he hung up the phone then when we finally received our order we had to put the pizza in the oven as it was raw and the chips and cheese came with no cheese have reported this as a very bad experience and will never order from them again

The pizza was tasty but it was an hour late and stone cold. We had to reheat it in the oven

Waited an hour & half which is disappointing but the food was nice

The curry was very greasy

Over 2 in a half hours late , when phoned didn’t get an apology was told just waiting on a driver your order will leave in 10 mins !

This was the worst takeaway we have ever had from flames. The garlic nan bread had very little garlic on it and it was cold as was both chicken kebabs, very surprised as we usually enjoy our takeaway from flames

One of my pizza's was unbelievably burnt!

Undercooked chips, Big chunks of meat that could be cut smaller before serving.

Food was good and plentiful but it took over an hour to arrive with no updates and a very disappointed delivery guy when he got no tip.

Got order mixed up - korma sauce is amazing. Delivery always takes an age.

Totally disappointing 1 hour 40 mins for delivery will not recommend this takeaway to anyone needlessly did not give a tip

Not as good as it normally is

2 hours it took for my order to arrive, plus the food wasnt even hot

2 hour delivery yet again

Almost 2 hours until I received the order I won’t be ordering from Flames again.

Took over 2 hours and the food was cold when it got here and couldnt get hold of the takeout

Ordered food at 17.50pm recived email to say would be a hour and 10 minutes. Phone up at 19.40pm to be told no longer than 40 minutes. Then phoned up at 20.40 to be told another ten minutes. So nearly 3 hours for delivery!!

Ten mins walk away and took 2 and half hours to get here and it was lukewarm!

Quoted 1 hour estimated delivery. Took just over 2 hours for delivery! Food was nice enough but until you get your delivery times down we won’t be back.

Delivery took 2hours 20 minutes. Food was cold,dry,burnt and didn’t contain all ingredients. Food was all cut up , which is normally isn’t. Delivery drivers attitude was terrible, said she couldn’t deliver as she was making the food herself. Said food had been sitting in a hot bag for a while. A phone call would have been fine to tell me updated delivery times but they didn’t even phone to let me know. Food went in the bin. Usually have no problems with flames but after this I will not be ordering from them again. So disappointed

Food arrived cold, nan bred was cold and actually wet. Took almost 2 hours to get here. Asked for a chicken fillet burger which we paid £5.50 for and got a slice of flat dark chicken (also cold with wet chips). Pretty sure we were given a standard chicken burger. Felt embarrassed giving it to my partner but he didn't eat it as expected. I'm normally a huge fan of Flames but that completely took the **** last night and has put me off. Not all of us can splash out often on a takeaway and that felt like a total waste.

Took over 2 hours to arive and was cold

Food was 1 hour 15 mins late, and it wasn't worth the wait. Definitely won't order from them again.

1 hour 35mins delivery for a village 3 miles away on a Thursday night is not great service