I waited for 1h20 when they said 50min to start off. They havent updated the waiting times. Food is good.

The food itself was delicious unfortunately though I was quoted an hour and it took an hour and 35 mins to arrive. Called at 1 hour 20 to be told it was seconds away, staff were all super friendly, delivery driver was just slow.

Took two hours to deliver. Asked for no cheese with chips in munchy box, came with cheese. I ordered korma sauce and rice. So i paid 4.50 for a tub of dry rice and a tablespoon of sauce. Chicken pakora had no batter on it. I was given a discount for my next order with flames but i wont be going back. In flames defence i have normally found them good and the scoffable team were quick to try and resolve my issues.

1 hour 50 mins for a delivery

I ordered my food at 19.28 hoping to get it before heading to work, 21.30 came, a 2 hour wait!! Im sorry but this is not acceptable in my book. The resaon for no reply to my door was i had left to go to work at 21.30, I will not be ordering from them again as i ended up waiting 2 hours last week for my food

Ordered at 18:44.  Delivery update of 50 minutes.  No delivery as of 20:14. Called Flames at 20:14 who said " any second now" Order eventually arrived at 20:41. Nearly two hours after the order was placed. I think the order was put together after my call. A shambolic performance and one that ensures i wont be using Flames again.

I usually really enjoy the food from here however tonight the tandoori chicken was chewy & the chips were soggy. Very disappointed.

Pizza tasted weird and took over an hour to come

Disappointing. Had previously ordered a chicken tikka special korma and was really impressed however ordered again tonight and it was bland and the chicken was tasteless (not tikka either). Chips had clearly been reheated and full order was luke warm. Paid £40 for a take away that just fed 3 people and took well over an hour to deliver, absolutely not worth the money.

Order our box at 7 30 and after phoning twice. To be told it on its way it areives at 9.20, warm and certainly unenjoyable .

Took over 2 hours to come and my munchy box was of very poor standard; soggy and half filled

Was well over amd hour and was cold i have ordered from flames soo many times but the wait time is ridiculous then when i finally get my order the delivery driver makes a remark to let me know he knew i phoned to ask where my order was i am very unhappy with tonight's service considering not ordering again

1. Food was delivered cold. 2. No salt or vinegar on the chips. it was stated on the request. 3. 10" Ham & Pineapple Pizza was tasteless.

2hour wait. Then had to go pick up meal. Will not be back!.

Ordered at 5.22pm, for delivery around 6.10pm for me to phone as it hadnt arrived by 6.40pm to be told it was on route, it finally arrived at 7.10pm for it to be cold. Phoned straight back and was told fresh food wpuld be sent in 30 mins. Low and behold over anpther 1.15mins later, no fresh food has arrived! Disgrace.

Chips were stale I asked for no cheese which they chose to ignore and also the pakora wasn’t upto much either tasted days old would not recommend

2 hours delivery

Waited nearly 2hrs for delivery .look warm and chips tasted like reheated .not impressed ,as regularly eat out of flames.

Took over two hours to come, the customer service from the driver and the manager was ridiculous