Dear customer we are really sorry to hear about you experience i have checked details of you order and order was for friday night and we sent this order within 40 minutes to you door we use hot bags and I confirm from driver he food in bag all the way to you door I dont know why it would be cold there is a bit of distance to you door from.shop . You are very regular customer hope you give us chance and we will see positive reviews from yourself in future thank you soo much .