Large Black hair embedded in the batter of the chicken Pakora. Tried calling them 18 times however line was busy. Took my complaint to Scoffable for a refund they eventually got a hold of them for them to say I was making a false claim regardless of the photo evidence I provided! Called the restaurant to clarify they were basically calling me a liar to be told they weren't saying I was lying however profusely denied it could have been them as the front desk girl is blonde and cook is bald! To clarify my husband is bald and both my daughter and I are blonde and regardless of hair colour/being bald the origin of the hair in the food could only have been present at the time of the Pakora being cooked as I repeat it was embedded into the food so much so I could hold the piece of pakora up by the hair and it didnt budge! I asked them to send the driver down to collect the contaminated food at 20:42 (that I am supposedly making a false claim about) they said he was on another delivery and would send him therefore I was giving them benefit of the doubt before leaving a negative review however it is now 22:30 and no one has turned up! Therefore no choice but to put my honest review on here. Not even as much as an apology, left with no food and £22 down (I might put the hair on Ebay people will buy the weirdest things these days!)
Reply from Flames
Hi dear customerThis is manager from shop . I would like to.mention few things here so my customers can see the both side of story this reply is for you and for my customers too so they know what exactly happened. First of all we didn't say you are lieing i only said on the phone that we strictly follow hygiene rules by wearing appropriate hats and approns. And second your food was delivered around 6:30pm and you are calling back 9pm to say there was hair in your food it doesn't make any sense that 4 hours later you are claiming this on the phone to me . I mean we had an extremely busy night and we have got a record of that nothing like this happened in past or will happen in future we are very careful when its comes to cooking of food we know we have got elementary food hygiene certificate here . And we sold soo.much of the same pakora same butter last night no had a single complaint from any of my customer all my customers know the standard and quality of my food and thy alsow know how clean our shop is . I didn't want to say anything but I just want my other customers to know what happend and to know both side of story you had deliveries in past from us we never ever witnessed any single review from yourselves in all the good times . We appreciate every feedback whether its positive or negative in this review I had to say few things to make it clear for my other customers . I you coming onthe phone after 4 hours doeant make any sense. You say not even an apology I did apologise to you on the phone but I did say non of us has long hair or working WIHTOUT hats or aprons.
Jamie19/11/2025
Mushroom pakora was rock solid and inedible, the chicken was dry and most of the contents were lukewarm at best.
Kim02/11/2025
2.5 hours delivery time!
Fraser02/11/2025
Initially placed the order for the wrong address but called straightaway to rectify it, order was delivered over 70 minutes after the specified order time after several phone calls to chase it up, when delivered the donner meat was dry, will be trying somewhere else for my takeaways in future
Reply from Flames
Hi frazer thank you for your feedback we appreciate you took the time out to left us feedback . Frazer when you phoned to enquire about your order I told you over the phone we are extremely busy and you order will be Little longer but it wasn't late by 70 minutes we accepted it for and hour and 30 minutes and it was delivered within that time . Please dont let this put you off as the we were very busy it was Saturday night we were trying out best customer had to wait longer but we were making sure food was hot for them Give us another chance we won't disappoint you again . Thanks flames
Elizabeth25/10/2025
Always buy a lamb biryani from Flames because it was the best, however on this occasion Im sad to say it was very bland not much flavour and only a few piecies of lamb. Dissapointed on this purchase, defo didnt think it was value for money! Peshwari nan was the best part of this meal.
Mandy23/10/2025
Donnor is hard like before date !!!!
Tiegan17/10/2025
Lisa12/10/2025
Hate giving bad feedback but a lot of this got binned. The garlic naan was cold and the salad on the kebab was so wet that the whole bottom of the pitta was soggy and horrible. The mushroom pakora was lovely but the rest was a bit of a let down.
Chris03/10/2025
Taste not great
Lauren02/10/2025
Worst delivery I've had
Mandy10/09/2025
Is bad cause uncooked from beef like stew . Is red !!! From mixed kebabs.
Shona05/09/2025
Last meal we had from here was lovely but tonight it wasn't good, kebab meat thick no salad on mine curry sauce leaked in the bag
John22/08/2025
Food was cold
Reply from Flames
Hi John I sorry to hear that you found your food was cold . I sent driver with only 2 delivery he went straight to you and then to other one so I don't know how just from shop to your door food was cold . John we hope we will see you soon and see good reviews from you too . Thanks flames
Dylan20/08/2025
Delivery driver walk away with my money saying he didn't have change will order here again if someone is on Delivery they surely should have money for giving change
Reply from Flames
Hi Dylan it's manager from.flames Dylan first of all you should have phone the shop to let us know driver didn't have change can you please nake sure he brings my change back . Second I have asked my driver and he said he didn't took any money or change from any customer that day . My drivers always make sure they have enough change on them to give it to customer . Or otherwise they will let me know that they have to go back to address to give change . So I don't have any idea why didn't you phone the shop to tell us what had happened? Hope to see you and we get it sorted . Thanks flames
Marion15/08/2025
Our regular takeaway. Tonight's kebab was dry and it was like eating cardboard. Very disappointing!
Reply from Flames
Hi Marion I am sorry to hear your experience tonight . Kebab is the same we haven't had any complaints about our Kebab meat been tough that you couldn't eat its one of the soft meat you can get . Marion you are regular customer hope we will see some good reviews from yourself in future as its not fair to leave a review just when there is something wrong we try our best to keep good quality and good customer service hope to see you soon .
Marrianna09/08/2025
I was struggling to get my teeth through the Lamb! Everything was nice.
Reply from Flames
Hi marrianna deeply apologies for the bad experience just to mention we used same supplier for our meat delivery and the lamb was cooked the same way as before didn't have any complaints or whatsoever but I still apologies give it try again hopefully you won't be disappointed 😊 see you soon
Samantha19/07/2025
Probably wont go back ordered one thing and after it was past the delivery time by lots phoned and got told another 30 mins place a joke and clearly need more drivers
Aj18/07/2025
Hour and a half for food good size and hot but the wait time isnt worth it
Charles08/07/2025
They forgot my two bottles of juice but was delivered short time later then i asked for kebab sauce but it didn't look like the normal sauce i normally get when i asked when i called they assured me that it was kebab sauce but pretty sure it was not so i never used it a shame no sauce for my pizza very disappointed
Adam27/06/2025
Pizza was a bit overdone
Derek25/05/2025
Stuart21/05/2025
Chips were freezing plus it took overv2 hours to get from whitburn to Longridge
Tom14/05/2025
COLD CHIPS AND PAKORA AND ASKED FOR CHILLI KORMA TO BE HOT AND THEY PUT THE CHILLIS IN THE BUTTER CHICKEN DISH
Reply from Flames
Hi tom I am really sorry to see this feedback tom we do appreciate 🙏 every kind of feedback wether it's negative or positive . You order chickent tikka chilli korma and chicken tikka butter masala they are both mild creamy yellow dishes we did make the right dish for I personally was present there and told chef to.make the tikka korma extra hot he did add green chili's and red chilli's to korma not to butter masala dish my friend because they look the same ingredients are almost the same the difference is butter masla is little less sweet then the korma and has butter added to it think you got confused we made the right dishes for you . Tom you are such a regular customer but haven't seen any reviews from you for all the past order but if you have phoned us and told us we could have explained what dish is what as I said you have right to.leave a review and we appreciate every feedback thanks once again
Les28/04/2025
Allan20/04/2025
Pizza was burnt .
Adele05/04/2025
It was cold
Mark18/03/2025
Pamela05/03/2025
Pizza was burnt but cold, also too spicy to eat also ordered chips that were soggy, £22 lost on terrible food
Reply from Flames
Hi Pamela sorry to hear you felt that way . But I was working that night i made the pizza myself there wasn't even a thing wrong with it we will never send burnt pizza out to customer. If you were unhappy you should have given us a call and we could have sorted something for you. I feel it's unfair to say our food is terrible as you are a loyal customer with us. Then you started arguing with my driver about juice being a regular you know what juice we do and what we don't it's unfair to leave us this review
Sarah29/11/2025
Fraser02/11/2025
