Hi John I sorry to hear that you found your food was cold . I sent driver with only 2 delivery he went straight to you and then to other one so I don't know how just from shop to your door food was cold . John we hope we will see you soon and see good reviews from you too . Thanks flames

Hi Dylan it's manager from.flames Dylan first of all you should have phone the shop to let us know driver didn't have change can you please nake sure he brings my change back . Second I have asked my driver and he said he didn't took any money or change from any customer that day . My drivers always make sure they have enough change on them to give it to customer . Or otherwise they will let me know that they have to go back to address to give change . So I don't have any idea why didn't you phone the shop to tell us what had happened? Hope to see you and we get it sorted . Thanks flames

Hi Marion I am sorry to hear your experience tonight . Kebab is the same we haven't had any complaints about our Kebab meat been tough that you couldn't eat its one of the soft meat you can get . Marion you are regular customer hope we will see some good reviews from yourself in future as its not fair to leave a review just when there is something wrong we try our best to keep good quality and good customer service hope to see you soon .

Hi marrianna deeply apologies for the bad experience just to mention we used same supplier for our meat delivery and the lamb was cooked the same way as before didn't have any complaints or whatsoever but I still apologies give it try again hopefully you won't be disappointed 😊 see you soon

Hi tom I am really sorry to see this feedback tom we do appreciate 🙏 every kind of feedback wether it's negative or positive . You order chickent tikka chilli korma and chicken tikka butter masala they are both mild creamy yellow dishes we did make the right dish for I personally was present there and told chef to.make the tikka korma extra hot he did add green chili's and red chilli's to korma not to butter masala dish my friend because they look the same ingredients are almost the same the difference is butter masla is little less sweet then the korma and has butter added to it think you got confused we made the right dishes for you . Tom you are such a regular customer but haven't seen any reviews from you for all the past order but if you have phoned us and told us we could have explained what dish is what as I said you have right to.leave a review and we appreciate every feedback thanks once again

Hi Pamela sorry to hear you felt that way . But I was working that night i made the pizza myself there wasn't even a thing wrong with it we will never send burnt pizza out to customer. If you were unhappy you should have given us a call and we could have sorted something for you. I feel it's unfair to say our food is terrible as you are a loyal customer with us. Then you started arguing with my driver about juice being a regular you know what juice we do and what we don't it's unfair to leave us this review

Hi Joan this is manager from flames . Joan just to say it was mistake on your side you said you son ordered wrong curry for you how is that our fault and how is this fair we got this unhappy face and review mistake was on your side so I am sure we didn't deserve this review I mean you are such a regular customer I literally didn't see any reviews from you in past why this is always the case that you when everything is good no review the minute something wrong bad review is there and it wasn't even our fault 🤔

Dear customer we appreciate feedback wether it's positive or negative. Lyndsey you are a regular customer and placing order for long time but you never ever left us a good review in past and even after this 1 bad experience you mentioned you will be never be back and since then you had about 4 orders but I have never seen a single review about those 4 order and the order before that don't you think it's unfair we are hoping we will see some good reviews from you in future.Have a nice Christmas ⛄

Dear customer.Sorry for the inconvenience. But let me clear that Donner pizza and calzone will always little well-done because Donner gets cooked twice . Hope to see you soon and we will keep and eye on it future .