Hi Joan this is manager from flames . Joan just to say it was mistake on your side you said you son ordered wrong curry for you how is that our fault and how is this fair we got this unhappy face and review mistake was on your side so I am sure we didn't deserve this review I mean you are such a regular customer I literally didn't see any reviews from you in past why this is always the case that you when everything is good no review the minute something wrong bad review is there and it wasn't even our fault 🤔

Dear customer we appreciate feedback wether it's positive or negative. Lyndsey you are a regular customer and placing order for long time but you never ever left us a good review in past and even after this 1 bad experience you mentioned you will be never be back and since then you had about 4 orders but I have never seen a single review about those 4 order and the order before that don't you think it's unfair we are hoping we will see some good reviews from you in future.Have a nice Christmas ⛄

Dear customer.Sorry for the inconvenience. But let me clear that Donner pizza and calzone will always little well-done because Donner gets cooked twice . Hope to see you soon and we will keep and eye on it future .

Dear customer . You did phone the shoe and we sent you the missing item we were extremely busy that night we sent the remaining missing item and was sent very quickly and sent you free popedom and spiced onions too .We will keep strict eye on orders in future

Hi Micheal I am really sorry but I didn't get the reason for your review you ordered chicken tikka wrap wit nono salad just kebab sauce and this what we sent you I don't know what was you mean by they didn't bother put my food in wrap ? You should have phone the shop and explain . Sorry once again

Hi Suzanne this is manager from flames Suzanne I am really sorry your first pizza was greasy but we sent you another pizza instead and as far as you time is concerned you got your delivery within 45 minutes of ordering. And we did replace your pizza .