Dear customer . You did phone the shoe and we sent you the missing item we were extremely busy that night we sent the remaining missing item and was sent very quickly and sent you free popedom and spiced onions too .We will keep strict eye on orders in future

Hi Micheal I am really sorry but I didn't get the reason for your review you ordered chicken tikka wrap wit nono salad just kebab sauce and this what we sent you I don't know what was you mean by they didn't bother put my food in wrap ? You should have phone the shop and explain . Sorry once again

Hi Suzanne this is manager from flames Suzanne I am really sorry your first pizza was greasy but we sent you another pizza instead and as far as you time is concerned you got your delivery within 45 minutes of ordering. And we did replace your pizza .

Hi George I am sorry to hear that . George once again I would like to mention you stay at longridge not in. Whitburn mate so when we are busy it could take little longer to deliver your food . I don't understand all those good times when we provided you with good service you didn't even took a minute out to review our service and food so why now . Then next thing is you don't phone the shop to let us know so we can rectify or say I am not happy with my food why ?

Hi George this is manager from flames I do apologise for that . But I don't agree anything you said about your order here as you ordered food on Friday night for 8pm which is busy peak time and I specifically had to make your order and had to deliver myself I don't normally leave shop for deliveries and munchy box was piping hot when i gave it to you on the door . Then why didn't you phone the shop and let us know ? All those times when we deliver your food on time and everything is was good you never left any single review my friend and now it took 1 order in which there wasn't even a thing wrong you left a review . Sorry dont agree with it George.