Hi George I am sorry to hear that . George once again I would like to mention you stay at longridge not in. Whitburn mate so when we are busy it could take little longer to deliver your food . I don't understand all those good times when we provided you with good service you didn't even took a minute out to review our service and food so why now . Then next thing is you don't phone the shop to let us know so we can rectify or say I am not happy with my food why ?

Hi George this is manager from flames I do apologise for that . But I don't agree anything you said about your order here as you ordered food on Friday night for 8pm which is busy peak time and I specifically had to make your order and had to deliver myself I don't normally leave shop for deliveries and munchy box was piping hot when i gave it to you on the door . Then why didn't you phone the shop and let us know ? All those times when we deliver your food on time and everything is was good you never left any single review my friend and now it took 1 order in which there wasn't even a thing wrong you left a review . Sorry dont agree with it George.

Hi steven this is manager from flames i do apologise for what had happened accept our apology for that it was genuine mistake you ordered a chicken pakora with no raw onions on top but person who made your order didn't see the instruction but i am wondering you phoned and we sent it to you straightway i don't know the reason for this review when we sorted it out for you. I mean you did leave reviews in past and mentioned you wont be back and we always try our best to keep the service top class for our customers we are hoping to see some good reviews in future from yourself.

Hi lewis sorry to hear about the wrong can was sent to you. Think you are unhappy about the can not the munchy box because i was working myself and made the munchy box nothing was wrong with it it was only can you were more annoyed with i run out the coca cola cans thats why we sent you Pepsi you should have phone rhe shop and let us know. I am sorry once again thanks

Hi Gareth this ia manager from flames. I spoke to yourself yesterday when you called the shop to explain chicken was missing in you dhansak. Gareth i did offer to replace you whole meal not only curry i said we will send you a full new meal on priority base and just give this whole meal back to driver but you refuse to take the offer i did apologise but you kept repeating the same issue i did everything to sort it out but you refused to take anything i mean i couldn't do anything after that. Hope we will sort it in future please don't let this put hou off hope to see you in future and will sort it out. Thanks flames

Hi Connie, this is the manager from Flames. First of all, your whole review is wrong , and it's a false review. We delivered your order within 35 minutes after you placed your order, and second, you ordered the budget box 3, which clearly says budget box 3 comes with mini calzone chips and cheese tub of sauce and can of juice you got exactly what you ordered I don't understand what was you were moaning about you had huge argument with me on the phone and said I have ordered a wrong thing . Then you phoned scoffable and wanted refund what we should refund you for? you got what you ordered, and now you are posting the wrong information and review on scoffable, but I'm glad I have made things very clear here for my other customers to read what had actually happened. Flames