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Reviews (582)

92%Based on 122 most recent customer reviews

Positive Most Recent Negative

Reviews (582)

Roxanne12/02/2023

Was bland, pizza was burnt to a crisp was a waste of money

Margaret04/02/2023

Waited near 2hrs,for a very disappointing dinner,it was tasteless and cold , Will never order again

Amber01/02/2023

Took 2 hours to be delivered. You order food cause your hungry not cause you want to eat in 2 hours time. Wont be ordering again!

Martin01/02/2023

My takeaway was terrible.i have a bad stomach and sick I won't be back that's for sure

Craig29/01/2023

Chloe27/12/2022

Joshua27/12/2022

Food was ice cold when we got it. I get it Boxing Day and that but if its going to take 1 hour 30 mins for delivery atleast cook the food 10 mins before delivery not straight away and let it stand for an hour. Wont order here again

Reply from Flames

Hi there first of all i would like to apologise for the inconvenience caused on boxing day we had a very hectic day. You stay on boghall and we accepted your order for 2 hrs because we were soo busy. Then when you called up i apologised and happily replaced you munchy box straight away. Wish you had mentioned that my munchy box was replaced. Was a busy night so i genuinely apologise hope to see you again wont let this happend flames team

Danielle26/12/2022

Ryan25/12/2022

Food was very good however rice was missing and if waited for replacement other food would of been cold (no fault to takeaways fault just busy due to Xmas Eve).

Reply from Flames

Hi there if you had contacted us i would have sent it to you straight away hopeto see you soon we will make sure this doesn't happend in future.

Billy20/12/2022

Les11/12/2022

My order was incorrect:1. There was No salt or Vinegar on the chips.2. There was No salad on the burger.3. The chips were soggy and cold due to being in the polystyrene box too long.4. The Box/meal squashed in Transit.when I phoned to complain about my order the owner of the shop said he put the Salt & Vinegar on the chips. I went to the shop to let him try the chips, only to be called names(Dirty Face) & Threatened with a Pizza shovel.I have reported this to Scoffable.

Reply from Flames

First of all i would like to mention here we did put salt vinger on you chips and i said we missed salad on your burger and we will replace it happily. But yout aggression and shouting on the phone and the in shop was out of order i will not let anyone come yo my shop and insult my staff like this the way you threatened my staff by saying you dont know what i can do. This is why this huge drama took place for what a missing salad and no salt or vinger on chips while i did say we will send you another but coming into the shop and showing using bad language swearing this is not happening. We had these issues with you in past and thats why we stopped sending deliveries to you all those good times deliveries on time not a single good review but for this single occasion you gone and left a review buf wish you had mentioned what you said to my staff.flames

James09/12/2022

Connor10/11/2022

Kenzie09/11/2022

Took far to long

Sarah09/11/2022

Food took over 2 hours to come and arrived cold.

Edward01/11/2022

Gave a time of 1.20 minutes. Took 1.55 minutes. The food was cold and the box container was soggy. I will never order from here again. A complete waste of £18.00

Daniel18/10/2022

Rotten

James03/10/2022

Every time we order from flames it takes longer than they say to have our order delivered, they are the only take away that this happens with

Reply from Flames

Hi james i am deeply sorry for the inconvenience caused by late delivery. Let me guarantee 1 things order will runs late but we dont compromise on our food quality and we send order piping hot to customers. As you said you said are the only takeaway happen with that just tell you other wont br busy as us mate hope to see you again we will try and improve the serivce thanks

Shannon02/10/2022

Sent totally different from what I ordered without letting us know first

Reply from Flames

Shannon i am deeply sorry but let me clear you only ordered a juice 2 bottles of cola and can of pepsi we didn't have cola sent you pepsi easy solution would have you should have call the shop and change it to another juice and this is what you got that's different if you were not happy about the price. Hope to see you soon flames

Evelyn24/09/2022

Very rude when asked how long order would be . Chips were doggy pizza like rubber

David20/09/2022

Delivery time stated 1.5 hrs actual delivery time 3hrs food was cold when it arrived.