Great takeaway, always good food and great customer service
Gemma04/12/2025
Always the best takeaway from here! No better pizza or curry around and delivery time is always within an hour also! Lovely people, great customer service! Highly recommend!
Kinkini04/12/2025
M.02/12/2025
Flames is our go to takeaway twice a week food is topnotch great quality and one of the cleanest shop in the area never had a bad meal from here staff is always very helpful and welcoming . All our family loves thier pizza . Budget boxes and specially chicken pakora . And i love my fresh lamb hotpot curry always amazing would highly recommend it and wouldn't go anywhere els . Keep up the good work guys .
Kevin02/12/2025
Excellent
Morven30/11/2025
Hair in my food. Didnt notice it till the end. Forgot my juice too.
Reply from Flames
Dear customer I am positive i packed your order myself and I put your juice in the bag . And secondly you mentioned hair you have deliberately wrote it here as my driver know you and that other customer who left us a review and they mentioned hair in thier food . Yous are just trying your best to do everything to disrepute our business but as I have mentioned before my customers knows our quality and cleanliness of our shop and we always follow strict hygiene rules .
Fiona29/11/2025
Joan29/11/2025
Sarah29/11/2025
Large Black hair embedded in the batter of the chicken Pakora. Tried calling them 18 times however line was busy. Took my complaint to Scoffable for a refund they eventually got a hold of them for them to say I was making a false claim regardless of the photo evidence I provided! Called the restaurant to clarify they were basically calling me a liar to be told they weren't saying I was lying however profusely denied it could have been them as the front desk girl is blonde and cook is bald! To clarify my husband is bald and both my daughter and I are blonde and regardless of hair colour/being bald the origin of the hair in the food could only have been present at the time of the Pakora being cooked as I repeat it was embedded into the food so much so I could hold the piece of pakora up by the hair and it didnt budge! I asked them to send the driver down to collect the contaminated food at 20:42 (that I am supposedly making a false claim about) they said he was on another delivery and would send him therefore I was giving them benefit of the doubt before leaving a negative review however it is now 22:30 and no one has turned up! Therefore no choice but to put my honest review on here. Not even as much as an apology, left with no food and £22 down (I might put the hair on Ebay people will buy the weirdest things these days!)
Reply from Flames
Hi dear customerThis is manager from shop . I would like to.mention few things here so my customers can see the both side of story this reply is for you and for my customers too so they know what exactly happened. First of all we didn't say you are lieing i only said on the phone that we strictly follow hygiene rules by wearing appropriate hats and approns. And second your food was delivered around 6:30pm and you are calling back 9pm to say there was hair in your food it doesn't make any sense that 4 hours later you are claiming this on the phone to me . I mean we had an extremely busy night and we have got a record of that nothing like this happened in past or will happen in future we are very careful when its comes to cooking of food we know we have got elementary food hygiene certificate here . And we sold soo.much of the same pakora same butter last night no had a single complaint from any of my customer all my customers know the standard and quality of my food and thy alsow know how clean our shop is . I didn't want to say anything but I just want my other customers to know what happend and to know both side of story you had deliveries in past from us we never ever witnessed any single review from yourselves in all the good times . We appreciate every feedback whether its positive or negative in this review I had to say few things to make it clear for my other customers . I you coming onthe phone after 4 hours doeant make any sense. You say not even an apology I did apologise to you on the phone but I did say non of us has long hair or working WIHTOUT hats or aprons.
Maryanne28/11/2025
Fastest delivery ever tonight, the pizza was top notch as always.
Tiegan26/11/2025
Craig26/11/2025
Connor24/11/2025
Good service food good quality chips could be filled up a bit more but over all realy good and the pakora sauce tubs should be filled properly as they are only ever sent half full/half empty
Stephen23/11/2025
Lindsay21/11/2025
Always order Donner Pizza love it.
Kinkini19/11/2025
Jayden19/11/2025
Jamie19/11/2025
Mushroom pakora was rock solid and inedible, the chicken was dry and most of the contents were lukewarm at best.
John18/11/2025
James17/11/2025
Mairi16/11/2025
Kinkini15/11/2025
Allan11/11/2025
Laura11/11/2025
Flames is one of our go-to takeaway options. Delivery usually takes about an hour, but thats always the suggested delivery time when ordering. Our go-to order is chicken tikka pizza and chicken pakora. The food is always warm on arrival, and tasty! Havent tried anything else, but would definitely recommend for pizza and pakora.
Anne Marie10/11/2025
Fresh and quick tonight . Isnt always the same though .