Flames

Great Rating88%
Based on 92 most recent customer reviews
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Reviews (573)

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Great Rating88%Based on 92 most recent customer reviews

Reviews (573)

terribleEleanor30/06/2022
Firstly food was stone cold. Ordered a munchy box. It was absolutely disgusting. Chicken pakora?? Was hard and inedible. Chips and cheese was soggy and stuck together. Donner meat was hard and crispy. Most of the food was chucked in the bin. First and last order from here. Do not waste your money. Food standards Agency should be calling here 😡
Reply from Flames
Hi Eleanor first of all i do apologise for yoi experience with us this time. I dont know why you said first and last order from the record i can see you are reguler customer and we never never ever saw any positive reviews in past for all the other good times. I mean how is that fair mistake happens you should have phoned and explain it to us. If chips has got cheese on it they will be stuck togther its and obvious thing and donner meat was fresh cut its different if you didnt like the service but food was made by myself and was fresh yeh you order was a bit late. Give us a chance hope we will not disappoint you again thank you flames
badMark26/06/2022
Pizza was very bland, onions were still raw, base was undercooked and doughy
terribleLynsey25/06/2022
Got a chicken korma tonight and was horrible the chicken was well over cooked sauce was like water chips where dry and half cooked... total waste of money as it went in the bin
terribleJordan15/06/2022
terribleSteven05/06/2022
Waited an hour for delivery and was very disappointed as food was cold if we order again it will be for collection as it wont have travelled allover before being delivered to out house
badKaren03/06/2022
Hogue good pakora lovely but the curry was not nice did not taste like tikka masala
terribleJordana01/06/2022
Ordered food at half past 9 was quoted an hour and 10 minutes. Around 11 oclock my partner phoned to be told they were waiting on driver and order would be with us soon. Quarter past midnight was when it eventually decided to show up. Driver was lovely but most definitely wont be back.
terribleJohn01/06/2022
terribleChris26/05/2022
Food arrived over an hour later than the estimated delivery time of 1hr 10After a two hour+ wait the food wasn't even that nice, with the chips being a cold and rubbery the chicken in the Korma too flouryHopefully just a bad night for them as weekend service is usually pretty good
badJohn22/05/2022
Paid £13 for an Egyptian kebab. Was a very small portion to feed two people. We ended up going out for more food. It was Very greasy. Sent the wrong Juice and claimed theyd tried to call me and my number needing updated. Had same number for 20 years so that was a lie. Driver from another takeaway called me last week for directions. Coincidence it worked then but not tonight. Sadly wont be using this takeaway again.
Reply from Flames
Hi John sorry for the inconvenience caused that night . But I think you should contact scoffable and ask them tu update your number my driver phoned you 3 times and I phoned you 3 times but it was keep disconnecting we are telling you what happend and rest about Egyptian kebab portion are still the same it's different if you were extra hungry pur portion are same . It was request if you could change the nunber with scoffable so its east for us to contact you thanks flames .
badAndrew19/05/2022
Not so good tonight,40mins late and food wasn't great
badDavid18/05/2022
3 hour wait on a Tuesday night is just not acceptable...
terribleClaire17/05/2022
Food was cold
badSandra15/05/2022
terribleDaniel13/05/2022
Over 2 hour wait for delivery and cold food.
badNicole05/05/2022
Pizza mince tasted like fish
Reply from Flames
Hi first of all sorry if you felt mince tasted like fish i spoke to you on the phone and explained we dont use any raw fish in our premises i sent so many mice pizzas yesterday to customers you were the only 1 phoned and said it taste like fish you are reguler customer we never seen any positive reviews from yourself in past so please dont let this put you off for this 1 occasion our mince is always fresh and never ever had complaints aboit it same mince gets use for curries thanks flames.
badLorraine01/05/2022
badAndy01/05/2022
Wasnt great, would have probably been better if they put sauce on the kebab like I asked, saved the kebab being as dry as it was
Reply from Flames
Hi there my apologies i checked your order and you orders a pakora sauce for your kebab and you know it and we have told you in past we dont use loose pakora sauce we always sent it in tubs so wether it was us put it on for you or you could have put it on the kebeb yourself. But kebab was made fresh thanks from flamea hope to see you soon.
badWill30/04/2022
badJenny28/04/2022
badJohn22/04/2022
My chicken bhoona was so Cherry I could not eat itI had to Bin it
terribleJohn21/04/2022
Delivery was 1 hour late and cold don't think I will be going back there again!!!
terribleMartin19/04/2022
Ordered mixed kebab and received normal kabab two and a half hours later terrible service
badDavid19/04/2022
Ordered cheese burger with salad, got a burger on a dry bun 🤷🏻Cheese pizza wasnt the usual standard and the kebab was smaller than normal.
terribleGlen19/04/2022
Waited hours, tried to call 110 times with no answer, couldnt even get in touch to tell them not bother coming. Ordered a dominos after 2.5 hrs waiting that arrived in 20 minutes. Never again, dont waste your time
terribleRyan14/04/2022
Ordered my take away at 9:10pm said it would an hour it showed up 2 and a howve hours later at 11:50pm.
Reply from Flames
Hi first of all I would like to apologize for the inconvenience last night . But rayan we are closed 11pm and all orders leave the shop before 11pm I don't know how could you say it was 11:50 when your order was delivered. You are regular customer we appreciate good reviews and negative review but we haven't seen any positive review in alll the other good time so please don't let this put you off we will make sure this doesn't happen again . Thanks flames team
badEvelyn30/03/2022
badClaire17/03/2022
Ordered dinner pizza with an extra of spicy chicken on top and received the above but with chicken tikka slices and spicy chicken that didnt even taste like spicy chicken was disgusting which Im shocked and disappointed at as Ive never had a problem with them before
terribleSamantha16/03/2022
I ordered my food at 6.55pm didn't arrive until 9.20pm food was cold wasn't good at all wont be ordering again i phoned up twice all they said was will be with you in 5 minutes then waited another 30 minutes after that!!!!
badEric11/03/2022