Ordered at 8:30pm, tried calling from 10pm ownwards to chase up delivery. Their phone was taken off the hook. Contracted Scoffable and they couldn't get through either. Recieved a call 00:08 to say my delivery was on the way, however we were already in bed! I understand that the takeaway would have been busy but a courtesy call from them earlier on from them to explain would have been acceptable. However waiting almost 4 hours with no updates was unacceptable. I refused the delivery as we were already in bed. I request a full refund for my order last night. Thank you.

Waited 3 hours for my delivery, ended up canceling it.

Fast delivery and food was good. Good size portions as well. Will definitely use again.

Quick delivery and very tasty value for money ordered a meal for 3 and there was loads of tasty food there

I was supposed to get a salt and pepper munchie box paid 17 last night and they had put sugar on it instead of salt binned waste of money

First time order and the food arrived promptly and was piping hotReally enjoyed it

Food was ordered at 19:00. Was advised delivery within 50 minutes, but we were prepared to allow more considering the current COVID-19 lock-down.Called after an hour and a quarter, struggled to be understood by person on phone (I'm a well-spoken Scots person), but was eventually told food was on it's way.After a further 35 minutes, called again and was told should be very close now.We decided to give it until the two-hour point, then cancel. Food arrived just before two hours.Food was barely hot, sauces cooled down and congealed, chips and starters dried out and "cardboardy".Plus, they didn't deliver one of the bottles of drink we ordered. Replacement was delivered quickly, but we gave up on the terrible food, each of us ate perhaps a quarter of our meals.Terrible, terrible, service. If they had said it could be two hours at first we could have ordered elsewhere.My advice is to avoid. We will never give Hui En in Bathgate a second chance.

Food was missing had to wait on it coming an extra hour so had to re hear all the food

Chicken was very tender 😋

Food was late. Couldn't get through on the phone to find out where the delivery was. Opening times kept changing on the app. Food was so salty.

Food was tasty but stone cold

Ordered here 3 times now. First time brilliant. Other 2 wrong orders. Ordered online so how can it be wrong when its literally written down for you!

Food was cold and soggy. Had no taste and the chicken was greasy

Food was absolutely amazing,Ive been waiting weeks for a Chinese and was worried because we hadnt tried here before but it was so lovely and we even got some free spring rolls to top it off! Portion sizes were much bigger than expected as well so great value for money! Will definitely order again!!

Delicious food. Didnt take long to get here either.