Food was good but delivery time is shocking. Should be allowed to cancel order when the time proposed back after submitting an order is over 2 hours later .... needs more staff if thats how long it takes.
Michael04/07/2021
Produtc is good but as much as we understandbtheyre busy, 2 hrs wait for melted ice cream, not great
Erin28/06/2021
I ordered if around 9pm and waited it said 2 hour wait and it got to 11:30 so decided just to go to bed as the shop was closed and the door went at 11:45pm not happy as I was ready for bed so it went to waste £22 down the Drain wont be back
Abbie28/05/2021
Steven09/05/2021
The ice cream to 3 hours to turn up and didnt even taste of me Wilppy ice cream and asked for 6piece of galaxy caramel bar but got eggs in stead wont be ordering again as delivery time is a joke
Aimee09/05/2021
Nearly 3 hour wait cold
Darren06/05/2021
Sarah19/04/2021
Andrew19/04/2021
Shocking delivery time,I also ordered a 2ltr bottle of red kola which was out of stock which they did phone to advise me so I asked for a refund of the red kola but got 2 500ml bottles instead
Thomas29/03/2021
Gillian28/03/2021
Was looking forward to this tonight a wee Sunday treat for my family but we were left disappointed.... Waited 2 and a half hours for delivery.... When it arrived it looked like the 3 sundaes were thrown into a bag, they were all on there sides, 2 of containers lids had fell off.. The mint sauce from one of the sundaes had mixed in to the other one making it disgusting and had to be binned, waste of my money thanks... Plus the mint sauce had covered everything else in the bag... Had to clean the containers before we could eat them ..... For the price of these I was expecting something more than what we got, definitely not worth over £6 for these sundaes... Think you need to look into how to transport the items more securely to prevent this happening again.... You have left us feeling every much disappointed and annoyed with your service.
Reply from Lickilicious Candy Lounge
Hi Gillian, we're sorry to hear that this has happened and we will investigate this with our drivers. Could you please kindly contact the store as soon as possible so that we can assist you further.
Lucas28/03/2021
Julie27/03/2021
Marilyn21/03/2021
Waiting 2 /34 fir a delivery
Victoria06/03/2021
Christopher19/02/2021
Paige15/02/2021
Natalie05/02/2021
Ordered at 7pm and never arrived until 9.45pm by which time half of it couldnt be eaten due to medication so wasted £25 because the food wasnt delivered in time.
Reply from Lickilicious Candy Lounge
Hi Natalie, we are really confused with your feedback tonight after our team replaced the food tonight free of charge from your order on the 29th Januray 21 as a good will gesture.🤔 . Best wishes Lickilicious
Heather03/02/2021
Placed order at 6:31 told 2 hours for delivery which is fine! 2 hours 30 minutes later had to contact shop to be told its on way. Owner then calls 10 minutes later at 9:20 to be told they dont do deliveries to fauldhouse after 7pm during the week which is NOT stated on scoffable when ordering. Over priced and shocking service!!
Lee31/01/2021
William31/01/2021
Ordered at 10 past 7 and received at 20 to 10
Emma-Leigh29/01/2021
a treat for kids made a order at half 7 for it to come 9.45pm waited that long time came was bed time. i understand busy but definitely waiting time needs to be looked at
Cara25/01/2021
Chantell23/01/2021
Lindsay20/01/2021
Ordered some ice cream as a treat for my 2 daughters at 7pm ..didnt come until quarter to TEN!! Way past their bed time. Next time we fancy some ice cream ill be driving down to Mcdonalds!!
Thomas16/01/2021
Had to wait 3 hours 8:30 till 11:30
Robbie16/01/2021
Amanda15/01/2021
Unfortunately waiting 2hrs 20min for our waffles they came frozen. Second time this has happened. I know takeaways are busy (i work in a takeaway so completely understand) and was willing to wait the 2 hours but to receive them frozen Unfortunately not for us.
Katrina09/01/2021
Melissa09/01/2021
Extremely long wait time and no indication of this before purchase then no one would answer phones to cancel order