The cookie dough was kind of cold by the time it arrived

After placing our order we received an email stating it would be an hour and 40 minutes until it was delivered! So we ordered it at 21:33pm and it was estimated to be delivered at 23:13pm. This alone was shocking. We thought it was just saying that as most places do to cover themselves but it usually comes a lot quicker. Fast forward to 23:13pm and it hasnt arrived. My first call to the sweet shop was at 23.16pm explaining that we still hadnt received it and it was already extremely late and a ridiculous time to wait for two simply desserts. She assured me that the driver had left 10 minutes ago and would be there shortly so I leave it at that and wait, again. It then approaches 23.36 and still nothing. So I call again and the call wasnt answered. Bear in mind the shop itself closes at 23.00pm. I wait a few minutes and call again at 23.39pm and the same women answers. I explain the ridiculousness of it all and if she was telling the truth when I last called them the delivery driver would have had my food for almost 30 minutes leaving it cold and the ice cream melted. She said shell call her driver and see what the issue is. She calls me back and says hes heading there now. It this point my daughter whom Im ordering for is wanting to go to bed its her friends and is no longer really wanting to wait up for this as it soo late. The driver then shows up 10 minutes later at 23.48pm. This is such a ridiculous time to wait and Im not happy at all. We waited a total of 2 hours 16 minutes for two waffle desserts and the place is only a 12 minute drive from us. I want this logged as a complaint and a case opened. There needs to be some compensation for this atrocious customer service. Who is expected to be eating a dessert that they ordered at 21.30 at midnight.

The stuff ordered was amazing, just a shame it took an hour to arrive when whitburn is only a 10 min drive from me

Waited 2 hours for it to be delivered to the wrong address, ended up having to go out to the shop to speak to the driver as he said it was delivered. Guy in shop was friendly enough in person, but other than that it was a disaster.

wrong stuff for deliveredwrong nerdswrong juicewrong milkshake

Came 1 hour late

Took 3 hours to arrive , ice cream pretty much melted , wrong items sent

Was told food would be an hour but it took 2 and a half hours. They sent the wrong flavour of crisps. Milkshake was okay. Crepe was horrible. Wouldnt waste your money. Everything is overpriced and not even worth it.

Food took 3 hours to come, wasnt delivered until 00:30 which is shocking for a week day. Food was completely inedible. Utter waste of money.

Missing item