Order took over 2 and a half hours to come and when it arrived it the cookie dough was cold and hard and ice blast had all melted. When I called to complain I was called a liar by the shop owner and he hung up on me.
Chelsea02/05/2020
Ordered late on so we expected delivery to take a bit longer were estimated 2 hours but came within 50 minutes. Two of the items we wanted were out of stock, however, they called first to see what alternative we would like which was very nice and meant we still got items we liked. The guy on the phone last night was very polite and customer service was great. Will defiantly order again :)
Keeva02/05/2020
Danielle01/05/2020
Lauren01/05/2020
Was a long wait but very good apart from the frozen solid strawberries
Heather01/05/2020
Order placed at 8 pm thrn recieved a call at 10:20 pm to say you never had the ingredients for what i wanted, took untill 11:20 pm to deliver, the crepe was cold and soggy only fit for the bin, the delivery charge was ridicilous at almost £5, i will never be using your services again.
Gemma01/05/2020
Collection or delivery only. Opted for collection and was told a time to collect. Great friendly team and brilliant service.
Reply from Lickilicious Candy Lounge
Thanks so much for the amazing review Gemma, the team greatly appreciate your feedback. We are continually improving our delivery service and all feedback really helps us monitor our service. We hope to see you again soon 😊
Kirsti01/05/2020
Was amazing thank you so much. Take care during this strange time
Emma01/05/2020
Food was actually lovely so thank you. I would recommend that you give a delivery estimate before ordering I wouldnt have ordered should I have known the wait. Once I paid I received an email updating me that there would be a two hour wait we called after 2.5 hours staff were lovely and told just lacking it up. Just over three hours after placing the order it finally came at 23.30 which was far too late and the although what we tried was nice we couldnt really touch it due to the time of night and it being a sugary dessert and Ive drink so all was wasted - money wasted completely
Lucy01/05/2020
Ordered a CREPE at 8:35, did not come until 11pm! The crepe was freezing cold and the ice cream was melted. Will not be ordering online again
Angela01/05/2020
Kenneth30/04/2020
Food was amazing but waiting 2 hours for it was a bitch much x
Reply from Lickilicious Candy Lounge
Thank you kindly for the feedback. Due to the current situation it's extremely difficult for us to keep delivery times to a minimum during peak hours as we are working with a smaller team due to the latest government advice. We are continually improving our delivery service and all feedback really helps us monitor our service. We hope to see you again soon 😊
Kirsty30/04/2020
Arrived sooner than expected. But strawberries on sundaes were hard and still frozen!
Hannah30/04/2020
Kirsty27/04/2020
Thomas27/04/2020
Ryan27/04/2020
Love this place. The ice creams are amazing and the selection on sweets and crisps is fantastic. Be prepared for delivery to take over an hour though as they are always quite busy.
Stephen27/04/2020
Clodagh26/04/2020
Amy26/04/2020
Stephanie26/04/2020
Josephine26/04/2020
I26/04/2020
Bits of delivery missing
Reply from Lickilicious Candy Lounge
Thanks for your feedback,. However, I believe a member of our delivery team has been in touch and the out of stock item was refunded via scoffable prior to the order being delivered. Please allow up to 7 days for the refund to show on your account. We apologise for any inconvenience caused and we hope to see you again soon.
Heather26/04/2020
Danielle26/04/2020
Stephanie26/04/2020
tango ice blast well good
Reply from Lickilicious Candy Lounge
Thanks you kindly for the feedback Stephanie. We hope to see you again soon 😊
John26/04/2020
Perfect in every way
Reply from Lickilicious Candy Lounge
Thanks you kindly for the feedback John. We hope to see you again soon 😊
Chris25/04/2020
Great service, arrived early and order prepared straight away.
Reply from Lickilicious Candy Lounge
Thanks you kindly for the feedback Chris. We hope to see you again soon 😊