Mount Cafe

Great Rating90%
Based on 10 most recent customer reviews
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Reviews (253)

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Great Rating90%Based on 10 most recent customer reviews

Reviews (253)

greatJean02/07/2022
greatKenneth02/07/2022
greatHelen01/07/2022
greatHelen26/06/2022
5 Stars . Fantastic meal delivered promptly - Hot, Fresh and delicous as always. My fav is Chichen Tikka main meal with a creamy curry sauce. It never dissapoints. Please dont change the Chef. Thank you.
greatIrene25/06/2022
ABSOLUTELY AMAZING.
greatHelen17/06/2022
greatIrene16/06/2022
LOVE THIS RESTAURANT. THE FOOD IS SO GOOD. GREAT DELIVERY SERVICE. NO HANGING AROUND. I ORDER VIA SCOFFABLE.
greatIrene11/06/2022
goodSol11/06/2022
Efficient and friendly service
greatScott05/06/2022
Food fantastic- delivered quickly, hot and fresh
greatHelen23/05/2022
goodJean21/05/2022
greatDaniel11/05/2022
greatTerrie08/05/2022
greatHelen01/05/2022
Food delicious, hot fresh and good portion size.
badPaula18/03/2022
Food was great, as it always is, however it was almost 2 hours before we had it, sadly. I understand it's a Friday night but that's just unacceptable.
goodCrawford17/03/2022
greatJim12/03/2022
Great food as always! Never fails
goodJean05/03/2022
greatVictoria24/02/2022
Lovely food
greatAnna23/02/2022
Food was great. Good price for the set meal too! Will defo be back!
greatRobert13/02/2022
Vary tasty would highly recommend it
greatLouise10/02/2022
goodHelen02/02/2022
badBrian30/01/2022
Mount Cafe serves very good food but their delivery service management and customer communication are very poor. Last night`s experience was the worst I have encountered. I ordered food at 5.45pm and it was delivered at approximately 8.15pm. That`s two and a half hours later! I had been given a delivery estimate of 45 minutes. I tried 10/11 times to call the restaurant but the line was continuously engaged. I eventually got through, only to be told (this was at 7.30pm) that my order still had to be prepared. Not for the first time, I advised them that they had to stop providing unrealistically optimistic delivery estimate times, and that they had a responsibility to communicate with the customer if there are going to be delays with the delivery of orders. This would be both honest and responsible, and while it would not necessarily be welcomed by customers, at least it would keep them `in the loop`. As it happens, their delivery driver is a helpful, friendly individual who has the somewhat difficult task of being the human face of the Mount Cafe for home delivery customers.So, are more kitchen staff required? Yes, most probably.Should they be more honest in relation to estimated delivery times? Of course.Is better customer communication required? Yes, most certainly. A call/text to customers would go a long way.Is better overall management of the whole process required (from order-taking, through prioritization of tasks, food preparation and work-flow, customer communications and delivery systems) required? You know the answer!It is such a shame that virtually all of this review is about the order/delivery system (which is poor) and not about the food (which is great.) but that is what happens when the customer experience of actually receiving the food is so flawed and frustrating.
goodJean29/01/2022
goodHelen26/01/2022
goodJean15/01/2022
goodHelen15/01/2022
greatHelen08/01/2022
Working my way through the menu - all meals are fresh & delivered hot and full of flavour. 5* for the chef - thank you.