2 hours 45 mins for delivery, curries were not hot. Poor show - you need to get more delivery drivers asap or lose customers

Food was delivered more than 2hrs after placing the order, despite being advised 40-55 minutes delivery time. Disappointed, food wasnt as appealing after such a long wait

Waited over hour and a half food came and was wrong so just went in bin

Food was fantastic but was told it will take 45mins in fact it had taken 1hr 15mins

Food was great, as it always is, however it was almost 2 hours before we had it, sadly. I understand it's a Friday night but that's just unacceptable.

Mount Cafe serves very good food but their delivery service management and customer communication are very poor. Last night`s experience was the worst I have encountered. I ordered food at 5.45pm and it was delivered at approximately 8.15pm. That`s two and a half hours later! I had been given a delivery estimate of 45 minutes. I tried 10/11 times to call the restaurant but the line was continuously engaged. I eventually got through, only to be told (this was at 7.30pm) that my order still had to be prepared. Not for the first time, I advised them that they had to stop providing unrealistically optimistic delivery estimate times, and that they had a responsibility to communicate with the customer if there are going to be delays with the delivery of orders. This would be both honest and responsible, and while it would not necessarily be welcomed by customers, at least it would keep them `in the loop`. As it happens, their delivery driver is a helpful, friendly individual who has the somewhat difficult task of being the human face of the Mount Cafe for home delivery customers.So, are more kitchen staff required? Yes, most probably.Should they be more honest in relation to estimated delivery times? Of course.Is better customer communication required? Yes, most certainly. A call/text to customers would go a long way.Is better overall management of the whole process required (from order-taking, through prioritization of tasks, food preparation and work-flow, customer communications and delivery systems) required? You know the answer!It is such a shame that virtually all of this review is about the order/delivery system (which is poor) and not about the food (which is great.) but that is what happens when the customer experience of actually receiving the food is so flawed and frustrating.

Food was pretty good (mains in particular were excellent, pakora and naan ok)HOWEVER. Order took 2 hrs and 40 mins to arrive. Scoffable advised 45 minutes in initial order confirmation.

Both curries identical no difference.Greasy.Seemed as if it was heated up in microwave/frozen.Wont be ordering again, disappointed

First try and unfortunately very disappointing so wont be back. Told 45 min but took over 2 hours to arrive, called to ask for an update after 70 mins and was told it was 10 min away (ended up calling 3 times in total and told 10 mins each time I called). Food was ok but nothing to write home about, definitely not worth the wait and I would have gone elsewhere if I was told 2 hours from the start.

Average food!

Took over 2hours to be delivered

Had to cancel order. Phones were not being answered so unsure if it would arrive. When it did turn up we rejected it as we had already eaten

Really late, took well over an hour. Lukewarm, & pakora were chewy. Curries weren’t great, the takeaway doesn’t compare, to standard of sit in meal. Nan bread, chewy & dry. Really disappointing.